What are the responsibilities and job description for the Guest Relations Manager position at In Good Company?
IGC Hospitality is looking for an experienced Guest Relations Manager to Join our dynamic team and be a key player in creating unforgettable experiences for our guests! As a Guest Relations Manager, you will be the face of our hospitality, ensuring every guest feels valued and well-cared-for. If you're passionate about delivering exceptional service and leading a team that’s dedicated to excellence, we’d love to meet you.
What You'll Do:
- Enhance the Guest Experience: Provide personalized attention to our guests, ensuring their needs are met and exceeded.
- Lead a Great Team: Inspire, guide, and support our guest services team, helping them deliver outstanding service every day.
- Handle Guest Feedback: Address guest concerns and feedback with care, ensuring quick resolutions and continuous improvements.
- Collaborate Across Departments: Work closely with teams like housekeeping and front desk to ensure a seamless and memorable stay for all guests.
- VIP & Loyalty Service: Make our returning guests feel special and appreciated through our VIP and loyalty programs.
- Track Satisfaction: Keep an eye on guest satisfaction, using feedback to help us improve and deliver top-notch service.
What We're Looking For:
- 2-5 years of experience in guest services, with some leadership experience.
- A passion for hospitality and a knack for making guests feel welcome.
- Excellent communication, problem-solving, and organizational skills.
- Previous experience in a hotel or luxury setting is a plus.
- Flexibility to work varying shifts, including weekends and holidays.
Salary : $60,000 - $75,000
