Club Engagement Specialist

Description

LOCATION:

The ideal candidate will be in the Stockton / Manteca / Modesto area, but will be expected to travel throughout California.

JOB SUMMARY:

As a Club Engagement Specialist at In Shape Fitness, you will play a crucial role in engaging potential and current members. Your responsibilities include reaching out to new member prospects (“leads”) who did not enroll, assisting with appointment bookings, inspiring club visits, answering questions, and facilitating enrollments. Additionally, you will represent In Shape Fitness at various club, corporate, and community events to showcase the In Shape Fitness experience. An ideal candidate in this role will have a passion for health and fitness, possess a customer focused mindset and a commitment to delivering exceptional service.

DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:

• Lead Engagement & Follow-Up
• Contact leads from clubs within your assigned region to book appointments, assist with enrollment, and inspire them to visit our clubs.
• Conduct follow-up calls with leads to ensure continued engagement.
• Corporate & Member Services Support:
• Assist with additional corporate calls, including but not limited to:

- Member retention calls.

- Experience feedback calls.

- General follow-up calls.

• Assist with member service calls and follow up to ensure a positive member experience.
• Lead Generation: Set up and manage corporate tables in clubs to gather leads from corporate clients and local businesses.
• Event Support (Corporate, Community and Club Events):
• Attend and support corporate events within your region, such as membership drives, health and wellness fairs, and corporate team-building events.
• Represent In Shape Fitness at community events and sports partnership events to promote our brand and offerings.
• Attend and assist with in-club events, including Monday Mixers, Family Fitness Nights, tournaments, and more.
• Become fully proficient in all amenities and offerings provided by the clubs within your region to effectively communicate with potential members and event attendees.

Revised 04.01.2025

Requirements

REQUIREMENTS AND QUALIFICATIONS – WHO YOU ARE:

• Customer-focused mindset with a commitment to delivering exceptional service.
• Community Outreach or Event planning experience a strong plus
• Willingness to attend and support events, both within clubs and in the community.
• Familiarity with the In-Shape brand, club amenities and offerings a plus.
• Ability to engage and inspire potential members.
• Proactive approach to lead generation and follow-up.
• Strong oral and written communication skills, with the ability to work professionally and effectively with people at all levels of the organization with physical locations spread throughout the portfolio
• Self-motivated with high energy with a positive attitude
• Self-managing with the ability to work independently to accomplish tasks
• Excellent follow-through with extreme attention to detail
• Passion for fitness/health/wellness
• Valid driver's license and ability to travel regularly throughout California (50% travel expected)
• Flexibility to work evenings and weekends for events

IN-SHAPE TEAM PERKS:

• Free health club membership
• Casual work environment
• Discount on in-club retail items and any current vendor partner offerings (NASM, etc.)
• Opportunity for growth; professional development
• 401(K) savings plan
• Medical, dental, vision, and additional benefit plans available

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry, or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.

PRIVACY STATEMENT:

In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:

https://www.inshape.com/privacy-policy

https://www.inshape.com/Portals/0/Images/pdf/ISS_Job_Applicant_Privacy_Notice.pdf

Salary : $20