What are the responsibilities and job description for the IRD Server position at In-Suite Dining?
The In-Room Dining Server will prepare guests’ orders, deliver, and collect food and beverage items from guest rooms following company procedures.
This position has an hourly rate of $18.00 Tips.
KEY RESPONSIBILITIES
Answer the In-Room dining phone in a timely and courteous manner, take guests’ food and beverage orders accurately
Follow SOP’s on placing orders with allergies and dietary restrictions
Greet guests in a courteous and friendly manner when delivering orders
Maintain accurate set up and delivery of all food and beverage orders according to Company standards and procedures
Set up and deliver all room amenities in a timely manner
Regularly walk the guest floors to retrieve in-room dining items
Respond to all guest needs, questions, and issues in a timely manner to ensure guest satisfaction
Clean tables, re-stock tableware and other in-room dining supplies
Follow the posted opening and closing duties and side-work sheet
Attend daily pre shift communication meetings & monthly departmental meetings
Generate a good atmosphere
All other responsibilities assigned by Management
REQUIRED EXPERIENCE AND QUALIFICATIONS
Must have experience in a luxury hotel environment or similar restaurant or food and beverage setting
Must have open availability (available to work PM shifts) including weekends and holidays
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal in English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to carry, push, and pull heavy loads; standing, bending and lifting will be required
Multi-lingual is a plus
TIPS and ServSafe Certified
Salary : $18