What are the responsibilities and job description for the 1st Line Support Engineer position at In Technology Group?
Job Title : 1st Line Support Engineer
Location : Ipswich
Industry : IT Consultancy
Salary : £26,000-28,000 per annum (DOE)
About the Company :
Our client is a well-established IT consultancy firm based in Ipswich, delivering high-quality IT support and solutions to a diverse range of businesses. With a commitment to excellence and customer satisfaction, they are now looking for a 1st Line Support Engineer to join their growing team.
The Role :
As 1st Line Support Engineer , you will be the first point of contact for clients, providing technical support and troubleshooting a range of IT issues.
Key Responsibilities :
- Provide 1st line technical support via phone, email, and remote access.
- Diagnose and resolve hardware, software, and networking issues efficiently.
- Escalate complex technical problems to the 2nd or 3rd line support teams when necessary.
- Accurately log and track all support tickets in the service management system.
- Maintain excellent communication with clients, ensuring they are updated on the progress of their queries.
- Assist in setting up and configuring desktops, laptops, and mobile devices.
- Support users with Microsoft 365, Active Directory, and Windows OS troubleshooting.
- Follow established procedures and contribute to improving internal documentation and knowledge base.
- Work collaboratively within a team to meet SLAs and provide exceptional customer service.
Key Requirements :
If you meet the above requirements, please apply now.
Salary : $26,000 - $28,000
