What are the responsibilities and job description for the Level 2 Helpdesk position at In Technology Group?
level 2 helpdesk engineer (onsite remote)
location : hybrid (4 days on-site / 1 day WFH)
compensation : $60,000 - $85,000
about the company :
a well-established it services provider delivering top-tier solutions to businesses in the dallas-fort worth area and beyond. focused on long-term client relationships, they provide customized technology solutions that drive success. as they continue to grow, they’re looking for skilled engineers to join the team.
who they’re looking for :
a level 2 helpdesk engineer with solid experience in it support and administration. this role includes remote and onsite support, troubleshooting technical issues, and assisting with server and network administration. dealership experience is a big plus, as this position will rotate into an onsite commitment at a car dealership.
what you’ll do :
- provide level 2 helpdesk support and troubleshoot escalated technical issues
- assist with office 365 administration, windows server management, and networking
- support onsite it needs at a car dealership (reynolds & reynolds experience preferred)
- configure and manage security / networking tools (duo, unifi, meraki)
- collaborate with senior engineers on projects and system improvements
what you need :
why join?
if this sounds like a fit, apply with your resume, and a member of the team will be in touch asap!
Salary : $60,000 - $85,000
