Access and CCTV Technician

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephones, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.

Position Overview:

We are actively searching for a passionate and skilled Access and CCTV Technician to enhance our teams across select locations. This role presents a unique opportunity to apply your IT skills in a diverse setting, contributing significantly to our client's success. Ideal candidates can troubleshoot, diagnose and repair electronic access control equipment and hardware. This role also requires a solid understanding of computer networking, remote access software, and the ability to read schematics.

Duties & Responsibilities:

• Execute preventative maintenance tasks to maximize application availability and identity system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Work individually and as a team to diagnose and resolve application issues
• Respond to trouble tickets to ensure application uptime and system performance
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Technical Troubleshooting: Provide expert onsite and remote technical support, diagnosing and resolving issues swiftly to ensure minimal disruption to operations.
• Work closely with construction teams and external vendors to ensure our technological needs are met and exceeded.
• Assist with programming existing systems, system integrations, and support for new installations, offering solutions that drive our mission forward.
• Lead the charge in proactive work, focusing on system maintenance, backups, and upgrades to preempt potential issues.
• Respond promptly and professionally to after-hours emergency calls and requests as needed, demonstrating a commitment to excellence in service.
• Work closely with Field Services Manager and assist in the overall coordination of specific projects; identify ways to continuously improve customer satisfaction
• Ensure compliance with National Electrical Code (NEC) standards during installations

Required Qualifications:

• 1-3 years of hands-on experience in physical security, fire alarm, or low voltage communication industry, installing field devices, and system programming.
• Familiarity with leading security and access control systems. Specific product knowledge is a plus.
• Intermediate to advanced knowledge of computer networks, including TCP/IP, DNS, DHCP, gateways, routers, and switches.
• Strong problem-solving skills, excellent written and verbal communication abilities, and a customer-first attitude.
• Strong working knowledge of Microsoft Office
• High school diploma or equivalent; additional certification or technical schooling preferred.
• Ability to read and interpret technical blueprints, diagrams, and manuals.
• Must be legally authorized to work and have a valid driver's license with a clean driving record.
• Familiarity with the installation of alarm systems and CCTV is a plus!
• Experience with IDS (Intrusion Detection Systems) is a plus!

This position offers a competitive salary commensurate with experience and skills. Join us in a dynamic environment where your expertise will make a difference in securing our clients' facilities.

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Tools provided
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Slidell, LA: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000