What are the responsibilities and job description for the Service Delivery Manager position at In-Telecom?
Company Description
In-Telecom offers comprehensive solutions including VoIP phones, Physical Security, top-tier customer service, IT consulting, and quality workmanship provided by experienced certified technicians. We are dedicated to earning your business both before and after the sale, ensuring complete satisfaction. At In-Telecom, your success is our success, and we aim to be your technology partner for life. We are the ultimate one-stop shop for all your technology needs.
Role Description
This is a full-time, on-site role for a Service Delivery Manager, located in Slidell, LA. The Service Delivery Manager will oversee day-to-day service operations, manage service delivery processes, and ensure high-quality service to clients. Responsibilities also include coordinating with technicians, addressing client concerns, overseeing service timelines, and maintaining customer satisfaction.
Qualifications
- Experience in operations management and process optimization
- Strong customer service and client relationship management skills
- Excellent communication and interpersonal skills
- Technical knowledge in IT or VoIP is preferred.
- Proficiency in project management and team coordination
- Problem-solving skills and ability to troubleshoot technical issues
- Bachelor's degree in Business, Information Technology, or related field is required.
- Experience in the telecommunications or IT industry is a plus
