What are the responsibilities and job description for the Onsite job opening of Help Desk Analyst in Harrisburg, PA position at INA Solution Inc?
Job Description
Job Description
Candidate must be local to Harrisburg, PA.
It's a fully onsite role.
Position : Help Desk Analyst
Location : Harrisburg, PA
Duration : 6 months
Skill Matrix (Please put the number of years you have in below) :
- 1 years' previous IT Service Desk and / or Call Center experience required. (Required 1 Year) :
- Experience with call tracking and ticketing software. (Required 1 Year) :
- Attentive to details and ability to be resourceful (using supplied documentation). (Required 1 Year) :
- Ability to support users with limited knowledge of computers, software, hardware and systems. (Required 1 Year) :
- Above average communication skills and telephone manner. (Required 1 Year) :
- Basic User & Security Group Active Directory administration. (Required 1 Year) :
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365. (Required 1 Year) :
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation). (Required 1 Year) :
- Excellent organizational skills. (Required) :
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. (Required) :
