What are the responsibilities and job description for the NOC ENGINEER LEVEL III position at Inabia Software & Consulting Inc.?
LEVEL III
o Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
o Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
o Assist with training, onboarding, and mentoring of junior NOCC Technicians.
Qualifications
· LEVEL III
o REQUIRED
§ Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
§ Minimum 4 years related experience in specific area or equivalent.
§ Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON).
§ Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent.
§ Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages.
· PREFERRED
o Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
o Experience with IPv4 or IPv6 network and IP routing.
o Strong understanding of routing protocols such as OSP, BGP, ISIS
o Strong understanding of the OSI model
o Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent
o Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.
o CCNA (Cisco), CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification
o Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
o Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
o Assist with training, onboarding, and mentoring of junior NOCC Technicians.
Qualifications
· LEVEL III
o REQUIRED
§ Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
§ Minimum 4 years related experience in specific area or equivalent.
§ Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON).
§ Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent.
§ Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages.
· PREFERRED
o Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
o Experience with IPv4 or IPv6 network and IP routing.
o Strong understanding of routing protocols such as OSP, BGP, ISIS
o Strong understanding of the OSI model
o Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent
o Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.
o CCNA (Cisco), CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification
