What are the responsibilities and job description for the Remedy Specialist Developer position at Inabia Software & Consulting Inc.?
Job Description: Remedy Specialist Developer
Location: Greenwood Village, CO / St. Louis, MO (Hybrid – 3 days onsite)
Duration: 12 Months (Contract)
Role Overview
Join the APO team, supporting 50 network applications (provisioning, DNS/DHCP, email servers, device activation) with BMC Remedy as the core ticketing system. This NOC-focused role involves alarm monitoring, troubleshooting, and executing predefined scripts to resolve issues (e.g., disk failures, WebLogic performance).
Key Responsibilities
Remedy Ticketing: Manage and resolve alarms in BMC Remedy, following engineering playbooks.
Script Execution: Run provided Linux scripts (no development required). Bonus: Ability to spot/troubleshoot script errors (e.g., syntax issues).
Incident Coordination: Escalate complex issues to engineering teams/vendors; drive resolution assertively.
Performance Monitoring: Track system metrics (e.g., CPU, disk usage) and report anomalies.
Process Adherence: Follow step-by-step response protocols (e.g., 1st step resolves 60% of issues).
Must-Have Skills
✅ BMC Remedy ITSM (Admin/User expertise)
✅ Linux CLI (Basic commands script execution)
✅ NOC/Operations Support (Alarm monitoring, ticketing workflows)
✅ Communication (Clear English; assertive personality)
Nice-to-Have
🔹 Script Troubleshooting (Identify errors like extra spaces/wrong syntax)
🔹 WebLogic/Java App Monitoring
🔹 ITIL Foundations
