Loss Mitigation Specialist

Position Summary:

The Loss Mitigation Specialist is responsible for proactively contacting borrowers with delinquent accounts to discuss late payments, explore solutions to resolve past-due balances, and assist with payment arrangements or loan modifications. This role plays a critical part in supporting the financial well-being of both borrowers and the institution by helping to reduce losses and improve loan performance. Communication is primarily conducted through phone calls and email. This position requires strong interpersonal and problem-solving skills.

Key Responsibilities:

• Initiate outbound and respond to inbound calls and emails to borrowers regarding past-due accounts.
• Discuss financial hardship situations with borrowers to assess their ability to repay.
• Offer and negotiate payment plans, forbearance options, or modifications in accordance with company policies and regulatory guidelines.
• Maintain accurate and detailed records of all borrower interactions in the RMS NuPoint System.
• Collaborate with internal departments (e.g., collections, lenders, and servicing) to ensure a seamless resolution process.
• Monitor accounts in assigned queues and follow up according to established timelines.
• Ensure compliance with applicable federal and state regulations and internal procedures.
• Maintain a professional and empathetic approach when dealing with borrowers under financial stress.
• Meet or exceed productivity and quality goals.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in loss mitigation, loan servicing, collections, or a related financial services role.
• Strong verbal and written communication skills.
• Excellent negotiation and conflict resolution abilities.
• Detail-oriented with strong organizational and time management skills.
• Proficient in Microsoft Office NuPoint.
• Ability to work independently in a fast-paced environment.

Salary:

• · $40,000.00 to $50,000.00 annually

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents. Active employees make premium contributions based on plan selections. Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB employee benefit flier 2025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
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