Client Support Dispatcher

Compensation:$18/HR - $22/HR

Location: Tulsa, Oklahoma

Position: Client Support Dispatcher

Inceed has partnered with a great company to help find a skilled Client Support Dispatcher to join their team! The company has a well-established reputation, low turnover, and strong career growth opportunities. This role offers the chance to work closely with technicians, management, and clients while handling incoming service requests and managing technician scheduling.

Responsibilities:

• Answer incoming client calls and create service requests.
• Manage and schedule technician assignments using ERP and scheduling software.
• Coordinate equipment deliveries and gather client information.
• Maintain consistent communication with clients, technicians, and management.
• Ensure a seamless customer experience through organization and efficiency.
  
  

Required Qualifications & Experience:

• 2 years of customer service experience using ERP software.
• High School Diploma required.
• Experience documenting service requests and client interactions.
• Strong organizational skills and ability to work in a fast-paced environment.
• Professional and customer-focused demeanor.
  
  

Nice to Have Skills & Experience:

• College degree preferred.
• Some technical training or education (ConnectWise experience is a plus).
• Familiarity with basic technical terms and common support issues.
• Experience working with SLAs and SOPs.
  
  

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit
  
  

Other Information:

• Safety Sensitive.
• Traditional business hours (8 AM - 5 PM).
  
  

If you are interested in learning more about the Customer Support Dispatcher opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.