What are the responsibilities and job description for the Senior Computer Support Specialist position at Inceed?
Compensation: $29-$31/hr
Location: Boulder, CO
Position: Senior Computer Support Specialist
Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team!
This is an excellent opportunity for an experienced IT support professional who has moved beyond basic help desk responsibilities and is looking to work in a hands-on, fast-paced environment. The ideal candidate will have strong troubleshooting skills, a solid understanding of Office 365 and Windows operating systems, and experience with network fundamentals, including networked printers. This role is fully onsite and requires working second shift from 2:00 PM to 10:30 PM, M-F.
Responsibilities:
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Location: Boulder, CO
Position: Senior Computer Support Specialist
Inceed has partnered with a great company to help find a skilled Senior Computer Support Specialist to join their team!
This is an excellent opportunity for an experienced IT support professional who has moved beyond basic help desk responsibilities and is looking to work in a hands-on, fast-paced environment. The ideal candidate will have strong troubleshooting skills, a solid understanding of Office 365 and Windows operating systems, and experience with network fundamentals, including networked printers. This role is fully onsite and requires working second shift from 2:00 PM to 10:30 PM, M-F.
Responsibilities:
- Provide Tier 1 support for business applications
- Administer MS Office 365 and Active Directory, including new user account setup and troubleshooting
- Upgrade, repair, and rebuild laptops and desktops, ensuring systems are running the latest versions of MS Windows
- Configure network printers and servers, and provide technical support for Android and iOS devices
- Troubleshoot LAN/WAN applications and network connectivity issues
- Deliver excellent customer service to both internal and external users, resolving computer hardware, software, network, and printer issues
- At least 5 years of experience in a help desk or technical support role
- Experience beyond basic help desk tasks, such as system administration, troubleshooting, or advanced network support
- Strong experience with Office 365 administration (account setup, password resets, troubleshooting)
- Proficiency in Windows Desktop Operating Systems (installation, updates, troubleshooting)
- Excellent customer service, troubleshooting, and communication skills
- High School Diploma or GED
- U.S. Citizenship required (must have lived in the U.S. for at least 3 of the last 5 years)
- Must be able to work onsite 5 days per week (no remote/hybrid)
- Must be available for second shift: 2:00 PM – 10:30 PM
- Valid driver’s license with the ability to travel if needed
- Experience troubleshooting network printers and servers
- Knowledge of Active Directory administration beyond basic account management
- Generous paid time off – 3 weeks of PTO plus 15 paid holidays
- 401(k) with company matching
- Medical, dental, and vision insurance options
- Life insurance, disability coverage, and flexible spending accounts
- Tuition reimbursement, reduced tuition rates, and paid training
- Employee discounts, pet insurance, and an employee assistance program
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $29 - $31
