Vessel Planner

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#WeAreInchcape

Business Need / Purpose of Role:

The Vessel Planner is responsible for supporting the Port Captain in developing and maintaining appropriate business relationships with service providers, respective port authorities, customers, regulatory bodies, and other business units. Primarily responsible for oversight of vessel scheduling and operations services. Responsible for cost minimization and evaluation related to vessel scheduling, including bunker cost, terminal standby/deadtime, and other vessel schedule related expenses.

Objectives & Measurement – Key Responsibilities:

Customer Service & Operations

• Ensure ships agency services are rendered to all customers at an excellent level
• Maintain a smooth, quick turnaround of vessels, advising local authorities on vessel details keeping all relevant parties informed while meeting all KPI’s
• Establish and maintain relationships with government departments and agencies, local authorities and stake holders
• Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns
• Continually seek new methods to reduce operational costs and find efficiencies for the port office to enhance service delivery
• Work collaboratively with peers to achieve desired goals
• Prepare Pre-arrival Documentation and Visitor/Vendor List for Vessel/Terminal
• Coordinate Sailing Arrangements and Create Vessel Attendance Report & Other Documents
• Monitoring and managing vessel activities to efficiently schedule work activities

External Providers

• Liaise with clients, vendors, and port services on a daily basis always performing accurate and timely updates of systems in order to have fresh data and present the best information to clients
• Assist vessel planning and vessel stability which includes, but it’s not limited to:
• Reconciliation of vessel
• Documentation for the vessel departure
• Reports
• Administer all elements required for vessel port call, which includes, but not limited to
• Administer and Request all required elements related to vessel call (i.e.: Tugs, Pilots, Regulatory, Line Handling, etc.).
• Administer all weather and significant events (Vessel Delays) through appropriate channels.
• Promotes teamwork integration through clear understanding of interdepartmental needs and expectations between all locations

Knowledge, Skills, and Abilities:

• Must have an advanced communication (verbal, written and listening) skills in order to communicate at different levels throughout the organization and with exterior organizations, etc..
• Ability to develop strong business relationships within all levels of management; ability to understand, influence and persuade across all levels of the organization, exercising a high degree of confidentiality, professionalism, poise, tact, and diplomacy to accomplish objective.
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
• Ability to motivate and lead virtual teams remotely and the ability to adjust communication style for different situations and cultures.
• Knowledge of Port Operations and Port Agency services.
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
• Ability to prioritize work and handle multiple competing priorities.
• Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
• Ability to think logically, establish and follow procedures, instructions and make sound decisions.
• Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.
• Attention to detail with a high level of accuracy.
• Excellent customer service and communication skills, including strong verbal and listening skills.
• Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Education, Qualifications, Certifications, And Licenses

Education/Experience:

• Bachelor’s degree in Maritime Administration, Business Administration or recognized equivalent from an accredited university preferred; equivalent experience maybe substitutes for educational requirements.
• Minimum 5 years’ experience in a similar position/industry, preferably with experience in Port Agency (shipping services) with exposure to various commodities and vessel types utilized in the port of assignment.
• Experience working within complex international organizations.
• Significant operational / business experience in the shipping or service industry, with the ability to run a cost-efficient business operation across a large geographical area.
• Experience working within pre-defined processes and procedures – delivering work in accordance with SLA’s (Service Level Agreements).

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.

What you’ll get:

We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation.

• Generous time off and paid holidays
• Three weeks’ vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within!
• Compensation range is dependent upon experience. You will also be eligible for bonuses and other benefits.
• Plus, much more!

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.

Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are.

Who you are is who we are.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email HRNAMrecruiting@iss-shipping.com describing the accommodation.