Implementation & Customer Success Specialist

About Omni~View

At Omni~View, we help businesses in the portable storage industry streamline their operations through powerful, user-friendly software. Our flagship product, Omni~View, is an end-to-end solution that integrates entire backend services into one unified platform.

As a growing SaaS company, we pride ourselves on delivering smart, scalable solutions that empower our customers to grow with confidence. We are a fast-moving, collaborative team that values initiative, insight, and the voice of the customer.

Position Overview

We’re looking for a dynamic Customer Success & Implementation Specialist to lead software deployments, ensure customer adoption and satisfaction, and provide strategic post-sale support. The ideal candidate has a background in SaaS, understands implementation best practices, and is comfortable working with data and relational databases.

This is a high-impact role with three key priorities:

• Implementation – Ensure successful onboarding and configuration of new customers
• Customer Success – Drive adoption, retention, and long-term satisfaction
• Support (as needed) – Assist with customer inquiries and system troubleshooting

This role is perfect for someone who enjoys helping customers unlock value through technology, and who is equally comfortable training users, solving business problems, and collaborating with a technical team.

Key Responsibilities

Implementations (Primary Focus)

• Lead the end-to-end implementation process for new customers.
• Conduct onboarding sessions including system setup, training, and go-live support.
• Create and maintain tailored training materials, documentation, and tutorials.
• Host customer discovery sessions to align software functionality with operational workflows.
• Deliver consultative guidance on how best to use Omni~View in diverse business settings.
• Continuously refine and improve implementation processes.

Customer Success (Secondary Focus)

• Build strong relationships with customers to ensure satisfaction and product adoption.
• Monitor usage trends and proactively reach out to ensure engagement.
• Help develop customer-specific enablement plans.
• Provide feedback to the product team on customer needs and feature requests.
• Serve as a strategic advisor to help customers evolve their usage as they grow.
• Create and maintain help center articles, FAQs, and self-service documentation.

Support (As Needed)

• Respond to customer inquiries via support channels, escalating when necessary.
• Collaborate with developers to triage and resolve system issues.
• Provide high-touch support to key accounts and ensure smooth issue resolution.
• Assist with backlog management and identify patterns that require systemic solutions.

Qualifications

• 2–5 years of experience in a customer success, implementation, or support role—ideally within a SaaS environment.
• Basic understanding of SQL and relational databases (ability to read and create basic queries a plus).
• Demonstrated ability to lead onboarding processes and deliver customer training.
• Experience in customer relationship management and training - both verbal and written.
• Proficient with spreadsheets, data management, and reporting tools.
• Ability to problem-solve using existing knowledge bases, ability to research solutions, and appropriately ask for help.
• Self-starter who thrives in fast-paced - digital environments.
• Willingness to travel rarely (if needed).

Performance:

This position will be evaluated on:

· Time to task on implementations

· Customer Success evaluations

· Proficiency and efficiency of software and product implementation

Opportunities for Growth

This position offers the opportunity to grow into a leadership role within Customer Success or Implementation Management. You’ll gain direct exposure to customers, influence the product roadmap, and help build scalable processes that define the next phase of Omni~View’s success.

Compensation & Benefits

• Vacation: 3 weeks of paid vacation annually (accrued).
• 401(k): Employer-matched retirement plan (3% match).
• Health Reimbursement: $350/month health reimbursement allowance.

Apply Today
Join a mission-driven team that’s reshaping an industry—and have a direct hand in how our customers succeed with Omni~View.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Paid time off

Compensation Package:

• Performance bonus

Schedule:

• 8 hour shift

Application Question(s):

• In what type of role have you worked with SQL?

Describe your role working with SQL?

Experience:

• Customer Success: 2 years (Required)
• SaaS implementation: 2 years (Required)

Ability to Relocate:

• Minneapolis, MN 55410: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Minneapolis, MN 55410

Salary : $70,000 - $85,000