What are the responsibilities and job description for the Senior Customer Care Associate position at InCloud, LLC d/b/a Ontra?
A company is looking for a Senior Customer Care Associate to join their Customer Success team.Key ResponsibilitiesProvide expert assistance to customers and colleagues by addressing product questions and issues through ticket work and occasional live interactionsParticipate in project work to support company Objectives and Key Results (OKRs)Enable customers to maximize the value of products through timely and personalized support interactionsRequired Qualifications2-3 years of experience in customer / product support within a technology companyProven experience working directly with customers to ensure satisfactionFamiliarity with ticketing tools such as Zendesk, Jira, or HelpScoutExperience in writing internal and external help documentationExperience collaborating with Engineering and Product teams to resolve issues
