What are the responsibilities and job description for the Customer Service Representative position at Inclusively?
Inclusively is partnering with a nonprofit staffing agency to hire a Customer Service Representative. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**
ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).
Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.
Key Responsibilities:
Provide timely, accurate, and professional assistance to school-based kitchen and Field Office staff via in-person visits and electronic correspondence.
Address inquiries related to online applications, troubleshoot technical issues and resolve customer concerns.
Offer guidance on how to use computer software effectively.
Travel to NYC public schools across the five boroughs to assist on-site with software concerns, troubleshooting, and customer service needs.
Conduct onsite training support of computer applications and guidance to end-users to ensure proper software usage and user satisfaction.
Develop relationships with key school kitchen and/or Field office staff to promote customer satisfaction and excellent user experience.
Assist with software application use at client sites.
Troubleshoot and resolve technical issues related to software performance.
Collaborate with internal teams (e.g., technical support, Training Unit) to escalate complex issues and ensure timely resolution.
Maintain accurate records of customer interactions, issues, and resolutions.
Track customer feedback and identify areas for improvement in products and services.
Qualification Requirements:
The ideal candidate will have experience in customer service.
proficiency in Microsoft Office Suite, and a strong understanding of computer software applications. This role involves visiting schools across New York City to provide hands-on support, answer inquiries, and offer assistance with various software-related issues.
Minimum High school diploma or equivalent required; associate's degree or higher preferred
Strong experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Familiarity with common computer software, including troubleshooting, installation, and updates
Preferred:
Previous experience in a customer service or technical support role, preferably within the education or software sector.
Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Positive attitude, strong problem-solving abilities, and customer-centric approach.
Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
Basic understanding of networking, internet connectivity, and system configurations is a plus. Valid driver’s license and reliable transportation or ability to travel via public transportation to various school locations across NYC.
Salary:
$16.50 Hourly
Salary : $17
