Credit Representative I

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

The Credit Request team is responsible for crediting back to the merchants all balances from cards sold in their stores. We handle phone calls and emails that come in daily, we have reports with spreadsheets that must be worked in a timely manner so the merchants can receive a credit. We will build a relationship with the account managers and the merchants as well. We will work on new developments and improvements as we go along. The role will require communication and coordination between us, and all parties involved.

We are looking for a well-rounded individual who is willing to come on board and step into a fast paced and growing role within InComm’s organization. Candidates should be able to catch on quickly and be able to multitask and learn our process’s. Work all 3^rd Party request through emails and tickets.

This role will be based in our Columbus Office and will work onsite Monday-Friday, 8:00 am - 5:00 pm eastern time.

• Review all inbound requests for Merchant Refunds; Wireless, Digital Content, Long Distance, 3rd Party Gift, Financial Services and others as required.
• Ability to learn and understand products provided and refunded.
• Ability to follow processes set for validation, based on product type.
• Analyze billing reports from multiple billing platforms.
• Ability to accurately process credit and debit transactions, understanding the accounting behind each transaction.
• Ability to research, analyze and problem solve.
• Exercise discretion on sensitive and confidential matters.
• Escalate issues to management when required.
• Excellent oral, written, and interpersonal communication skills
• Work with internal and external customers in a professional and effective manner to resolve requests for refunds by phone or email.
• Ability to work effectively with little supervision.
• Ability to multi-task
• Ability to use proper telephone etiquette.
• Work the 3^rd Party emails and attempt to deactivate all cards listed.
• Run tickets on 3^rd Party.

• Proficient in Microsoft Office Products (Excel, Word, and Outlook).
• Ability to work/process very large file requests.
• 1 year accounting experience or comparable work experience.
• 1 year call center experience or comparable work experience.
• Must have strong organizational and analytical skills.
• High level of integrity
• Committed Loyalty 

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier I

Salary : $45,300 - $57,300