Dispute Coordinator I, Quality Assurance

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

This Dispute Coordinator position is on the Quality Assurance team and will be responsible for testing internal dispute cases for all reloadable programs across different platforms within InComm Payments. We are looking for a candidate that possesses strong analytical skills, and the ability to work with strict deadlines while maintaining a close attention to detail. 

• Responsible for Bank Regulatory testing of consumer dispute cases to ensure all federal guidelines are being followed per the FDIC, CFPB and FCAC.
• Ability to maintain a performance standard of quality testing set forth by management on a daily basis.
• Collect and compile statistical monthly quality data for reporting requirements to issuing banks.
• Monitoring and understanding of all consumer protection laws and regulations.
• Collaborate with partners to ensure all business practices and procedures are being updated according to any changes in government regulations.
• Work closely with other departments to improve internal controls, and operational processes when necessary.

• 1-2 years of combined experience with compliance, audit or any other related area.
• Knowledge in federal consumer protection laws and regulations specifically Regulation E.
• 1-2 years of experience working in the Dispute Resolution field as it relates to the credit and/or prepaid card industry.
• Ability to read, analyze and interpret laws and regulations and they pertain to consumer protection.
• Analytical, problem solving, organized, detailed oriented and able to multi-task.
• Excellent time management skills and accustomed to working with strict deadlines.
• Microsoft Office knowledge to include Excel and Access

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier I