What are the responsibilities and job description for the DSP Sat-Sun 9a-9p position at InCommunity?
Summary The Director of Residential (Life@MyPlace, Life of My Own, ALOMO) plans, directs, and coordinates day to day management of all Residential Services, including managing staff, develops policies and procedures, and budgets annually.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Ensures the Program Development and Service Delivery: Design, develops, provides and evaluates Life Of My Own, Life@MyPlace and ALOMO.
Ensures that the Chief Program Officers is updated regarding any issues/concerns regarding residential supports and services.
Provide directions to Associate Directors regarding any programmatic issues/concerns.
Project Management: Manages the life cycle of a project from conception to completion
Marketing and Outreach: Supports InCommunity marketing with communication and outreach strategies to attract program participants; promotes community awareness of Residential Services.
Budget Management: Directs the use of Residential funds in the most cost-effective and resourceful ways by forecasting, creating budgets, monitoring expenses, and evaluating financial resources. Maintains expenses in line with budget projections.
Monitor budgeted hours, salaries overtime to ensure the department is in line with budget projections.
Ensure the completion, accuracy and submission of billing as required to the billing department.
Program Funding: Manages earned income funding and special program resource needs.
Ensure the quality of care and services delivery is maintained according to standards, agency and best practice.
Ensures the timely reporting of any reportable incident into the DBHDD Image system and adhere to agency internal process for reporting to the Chief Program Officer and Director of Quality Assurance.
Strategic Program Planning: Provides input into InCommunitys strategy and develops annual goals/outcomes and program implementation plans based on the overall strategic plan
Ensures residential services are in compliance with DBHDD, HCFR policy and procedures and services are being implemented based on policy and procedures.
Contract Management: Manages contracts for services and programs of Residential Services; understands contractual commitments for program services and reporting requirements; fulfills contractual requirements and agreements for Residential Services deliverables.
Data Collection and Analysis: Applies statistical methodologies; builds and manages data collection systems for Residential Services; uses data and other tools to evaluate program progress and outcomes.
Program Performance Management: Determines program performance or outcome measures for program services to demonstrate outcomes or results achieved by Residential Services
Staffing and Development: Identifies skills needed for projects and programs; develops staff in appropriate content to meet Residential Services objectives; provides coaching and feedback for ongoing staff development.
Strategic Alliances: Establishes mutually beneficial relationships across organizations or agencies.
Supervisory Responsibilities
Manages three subordinate Associate Directors. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization's policies; State policies and Licensure; and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; preparing budgets and managing department resources; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical - Collects and researches data; Designs work flows and procedures.
Design - Generates creative solutions; Uses feedback to modify designs.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Masters degree (MS or MA) from college or university in Psychology, Social Work, Human Services or other related field, including management; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills
To perform this job successfully, an individual should have knowledge of Electronic Health Record software; Telephony Punch System Payroll systems; Excel Spreadsheet software and MS Word Word Processing software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Emotional Intelligence The employee must demonstrate and maintain emotional intelligence as a supportive
team member performing all the essential functions and duties of the position while managing the stresses
associated with personal domestic life and those stresses associated with serving individuals with disabilities.
The noise level in the work environment is usually moderate.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Ensures the Program Development and Service Delivery: Design, develops, provides and evaluates Life Of My Own, Life@MyPlace and ALOMO.
Ensures that the Chief Program Officers is updated regarding any issues/concerns regarding residential supports and services.
Provide directions to Associate Directors regarding any programmatic issues/concerns.
Project Management: Manages the life cycle of a project from conception to completion
Marketing and Outreach: Supports InCommunity marketing with communication and outreach strategies to attract program participants; promotes community awareness of Residential Services.
Budget Management: Directs the use of Residential funds in the most cost-effective and resourceful ways by forecasting, creating budgets, monitoring expenses, and evaluating financial resources. Maintains expenses in line with budget projections.
Monitor budgeted hours, salaries overtime to ensure the department is in line with budget projections.
Ensure the completion, accuracy and submission of billing as required to the billing department.
Program Funding: Manages earned income funding and special program resource needs.
Ensure the quality of care and services delivery is maintained according to standards, agency and best practice.
Ensures the timely reporting of any reportable incident into the DBHDD Image system and adhere to agency internal process for reporting to the Chief Program Officer and Director of Quality Assurance.
Strategic Program Planning: Provides input into InCommunitys strategy and develops annual goals/outcomes and program implementation plans based on the overall strategic plan
Ensures residential services are in compliance with DBHDD, HCFR policy and procedures and services are being implemented based on policy and procedures.
Contract Management: Manages contracts for services and programs of Residential Services; understands contractual commitments for program services and reporting requirements; fulfills contractual requirements and agreements for Residential Services deliverables.
Data Collection and Analysis: Applies statistical methodologies; builds and manages data collection systems for Residential Services; uses data and other tools to evaluate program progress and outcomes.
Program Performance Management: Determines program performance or outcome measures for program services to demonstrate outcomes or results achieved by Residential Services
Staffing and Development: Identifies skills needed for projects and programs; develops staff in appropriate content to meet Residential Services objectives; provides coaching and feedback for ongoing staff development.
Strategic Alliances: Establishes mutually beneficial relationships across organizations or agencies.
Supervisory Responsibilities
Manages three subordinate Associate Directors. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization's policies; State policies and Licensure; and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; preparing budgets and managing department resources; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical - Collects and researches data; Designs work flows and procedures.
Design - Generates creative solutions; Uses feedback to modify designs.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Masters degree (MS or MA) from college or university in Psychology, Social Work, Human Services or other related field, including management; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills
To perform this job successfully, an individual should have knowledge of Electronic Health Record software; Telephony Punch System Payroll systems; Excel Spreadsheet software and MS Word Word Processing software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Emotional Intelligence The employee must demonstrate and maintain emotional intelligence as a supportive
team member performing all the essential functions and duties of the position while managing the stresses
associated with personal domestic life and those stresses associated with serving individuals with disabilities.
The noise level in the work environment is usually moderate.
