Field Service Technician- Midwest

Description

Get In “The Game”

Incredible Technologies began as a small business start-up in 1985 and has since grown into an industry leader. The company’s foundation is built on years of unparalleled innovation within the amusement and casino industry. Today Incredible Technologies has become a leader in casino gaming; with games placed in 29 states, the company is considered one of the hottest new video slot manufacturers in the business. Incredible Technologies is growing and we believe that every employee plays an integral role in the company’s unbridled success. We foster a culture of innovation and provide a fantastic team-oriented work environment and because of it we have an unbelievable tenure record, more than half of our employees have been with IT for 9 years or more. Incredible Technologies is a big-time company with small-time values and competitive benefits. We are expanding our dynamic team of personnel to support our continued growth and we are seeking talented individuals who share our same passion for innovation, pride of accomplishment and overall love of making the games. Are you ready to get in the game?

JOB SUMMARY

Incredible Technologies is looking for a skilled and motivated individual to join our Slot Technician team. As a Field Service Technician, you will be responsible for prepping, installing, troubleshooting at the component and circuit level, servicing, maintaining, upgrading, and converting IT gaming systems and equipment. You will also document all services rendered and ensure that our gaming systems function optimally. This role involves installing products on customer floors, setting game options, and performing hardware, firmware, and system interface tests while educating casino staff on game functionalities. Members of this team will adapt to various jurisdictional requirements, work with compliance officers, and demonstrate excellent account management skills.

• Must reside in IL, WI, MN, IA.
• Ability to travel up to 75% of the time, covering primary territories including IL, IN, KY, WI, IA, MO, MN, and MI, with occasional travel to other parts of the country as needed.
• Associate’s degree or equivalent work experience required.
• Strong written and verbal communication skills, with the ability to develop positive relationships with both internal teams and external customers.
• Minimum of 2 years of experience in installing, maintaining, troubleshooting, and repairing electronic equipment.
• Ability to lift 50 lbs. independently and 250 lbs. with a team of two.
• Willingness to work flexible shifts and hours, including those based on customer and travel needs.
• You must pass a security background check, DMV check, possess a valid driver’s license with a clean driving record, and reliable transportation. (Mileage reimbursed according to IRS rates).
• Must be able to obtain necessary state, local, and tribal gaming licenses as required.
• Must be available to travel to casinos in other states and assist with larger installations and/or trade shows, when needed.

Duties & Responsibilities

• Install, maintain, troubleshoot, convert, and remove slot machines, bases, and overhead signage to ensure optimal performance.
• Provide training to casino personnel on navigating and utilizing our software systems efficiently.
• Notify internal teams upon project completion to ensure smooth operations and timely follow-up.
• Troubleshoot technical issues remotely via phone or email, delivering fast and effective resolutions to minimize downtime.
• Conduct routine and scheduled preventative maintenance on gaming equipment within assigned territories.
• Maintain accurate inventory of all issued parts, submitting detailed inventory reports to management as required.
• Document and report post-service and installation transactions in Salesforce and other CRM tools as needed.
• Complete and submit Daily/Weekly tech summary.
• Basic knowledge of Microsoft Office products (Outlook, Word, Excel).

Abilities

• Demonstrate strong problem-solving and decision-making skills, diagnosing issues and making quick, accurate resolutions.
• Possess excellent communication skills and the ability to maintain organized, helpful interactions with internal teams and customers.
• Capable of working independently while being adaptable to team environments, maintaining attention to detail, and driving results.
• Proactively identify challenges and provide thoughtful suggestions and solutions for continuous improvement.
• Thrive in fast-paced environments, managing multiple tasks while maintaining accuracy and focus.
• Available to travel at short notice, including extended trips, and willing to fly any day of the week.

Qualifications

• Strong knowledge of AC/DC fundamentals.
• Proficient with hand and power tools and their usage for installation, maintenance, and troubleshooting.
• Ability to read and interpret wiring diagrams.
• Experience in maintaining, repairing, and troubleshooting to a component/circuit level.

BENEFITS

Incredible Technologies offers a tremendously comprehensive benefits package including, but not limited to, very rich medical coverage, dental (fully paid), vision, a great 401(k) match (25%), both guaranteed and voluntary life insurance, and tuition assistance. 

In addition, we also offer great perks like monthly in-office fruit delivery, casual dress code, a partially customizable paid holiday schedule and work flexibility (e.g., flexible work hours and locations may be available based on the position and its related working needs).

Check us out: http://www.itsgames.com/        

Incredible Technologies Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $60,000 - $65,000