What are the responsibilities and job description for the Implementation Consultant position at Indeavor?
What We Do
Indeavor is a growing technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with cutting-edge employee scheduling and absence management solutions.
By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency.
Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset – their employees.
What You’ll Do
The Implementation Consultant will serve as a key customer-facing resource, responsible for design, configuration and delivery of scalable Workforce Management solutions. You will support the full implementation lifecycle including requirements elicitations, solution design, data analysis, documentation, configuration, integration, training and testing. Your traits include being a self-motivated leader, organized, flexible, articulate, confident, professional, and thriving in a fast-paced work environment.
Key Responsibilities:
- Implement workforce management solutions for enterprise customers using the Indeavor suite of products
- Analyze and document workforce management requirements through build of process flows, use cases and testing scenarios
- Ensure customer solutions are consistent, scalable and supportable across enterprise footprints
- Lead team towards design and build of system integrations for enterprise system connectivity
- Design and deploy End User Training and User Acceptance Testing programs for customer solutions
- Lead and drive issue management with customer stakeholders
- Support design and build of enterprise integrations
- Manage your projects independently to deliver optimized solutions effectively
- Drive adoption through design and delivery of organizational change management initiatives
- Understand and explain highly complex scenarios/issues to high-level stakeholders in a concise way
- Deliver efficiencies through business process re-engineering of core operating practices
- Contribute to successful implementations and drive customer satisfaction as a key member of project teams
What You Bring to Indeavor
You thrive in a customer-facing setting, work fluidly with teammates and find joy in solving complex problems. Your organizational skills are unmatched and pragmatic execution defines your approach towards project delivery. You are confident, inspired by growth, unafraid to fail and relentless towards improving processes.
Preferred Skills and Experience
- Possess entrepreneurial spirit, drive and desire to develop within a high-growth company
- Excellent professional communication skills in verbal, written and presentation form
- Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives
- Experience as a consultant or business analyst supporting software deployments
- Comfort with ambiguity and exceeding expectations across multiple workstreams
- Background in cloud-based software deployment or support a plus
- Fluency in multiple business technology platforms and experience streamlining internal application use
- Business fluency in multiple languages a plus
As part of Indeavor, You’ll Enjoy
- Working with creative, smart and fun team members motivated by a collective goal
- Competitive salary, comprehensive health coverage and 401k
- Opportunity for customer-facing travel (up to 40%)
- Unlimited vacation policy and remote working opportunity
- Modern, downtown, dog-friendly offices (remote work supported) - This is a Madison, WI based position
