Help Desk Level 1

About the Organization

Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.

Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt / Non-Exempt

Non-Exempt

Full-Time / Part-Time

Full-Time

Location

St. Paul, MN

Description

Position Title : IT Help Desk Technician - Entry Level

Location : St. Paul

Payrate : $19 / hour

Indecomm is an Equal Employment Opportunity Employer'

POSITION DESCRIPTION

This is a temporary position with a full-time schedule throughout a 12-week assignment for a low Level 1 Help Desk Support for a 3-month project Support Technician.

We will require an on-site Technician direct Supporting all end-users for the Charlotte and Saint Paul division. This position will be under the direct Supervision of IT Manager.

Working FT 40 hours a week.

Total for the 3-months duration of the project.

RESPONSIBILITES

Technician will be working on a project to inventory all our assets and prepare for recycling within 8 weeks of hire date.

Work on low hanging fruits like Help Desk Support tickets in the office.

Deploying updates and mitigations to all our office machines in Saint Paul

Moving teams around when a request comes through from our Operations team.

Assist with unlocking users account, resetting password, and Outlook issues.

Deployment of new or repurposing desktops / laptops for team members that requires one upon approval.

Troubleshooting Network issues with desktops / laptops

VPN - using Forti Authenticator - for troubleshooting multi-factor authentication issues for end-users that works from home.

Help users with VMWare connecting and troubleshooting getting into VDI environment.

Submitting Tickets to vendors if one of Big production network printer is down.

Requesting for more toners for our small HP printers and resupply our closet when running low.

SKILLS NEEDED : Troubleshooting,

TCP / IP, Networking,

Technical Support, Customer Service,

Help Desk tickets, Active Directory,

Hardware, Desktops / Laptops

Patch updates to all machines, Microsoft office suite like word, outlook, PowerPoint and excel, local & network printers.

Position Requirements

• From a technical standpoint, the right fit must have 1-2 Years' experience in supporting small-medium scale Desktop Environments, including all hardware necessary to run an office. They will also need a strong understanding of MS Outlook, MS Office, Windows 7 and re-setting passwords in Active Directory.
• A Certification and / or equivalent experience preferred
• Must possess the ability to learn quickly and troubleshoot software and hardware issues.
• Excellent customer service skills are a must.

DESIRED BACKGROUND

Req Number

INF-25-00001

Salary Range

Position

Help Desk Level 1

Division

Post Close Hub

Open Date

1 / 13 / 2025

This position is currently accepting applications.

Salary : $19