What are the responsibilities and job description for the CRM Manager position at Indeed Flex?
We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support,t we've been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
As the CRM Manager at Indeed Flex, you will play a crucial role in driving user engagement, optimizing the customer journey, and ensuring exceptional experiences for our Jobseekers and Flexers. Leveraging data-driven insights, you will personalize interactions, improve retention, and enhance overall customer satisfaction. Your efforts will contribute significantly to the success and growth of our platform by fostering strong and lasting relationships with our Flexers.
Responsibilities & Duties
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at HR@indeedflex.com.
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support,t we've been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
As the CRM Manager at Indeed Flex, you will play a crucial role in driving user engagement, optimizing the customer journey, and ensuring exceptional experiences for our Jobseekers and Flexers. Leveraging data-driven insights, you will personalize interactions, improve retention, and enhance overall customer satisfaction. Your efforts will contribute significantly to the success and growth of our platform by fostering strong and lasting relationships with our Flexers.
Responsibilities & Duties
- Manage the communications calendar across both UK and US markets, playing a key role as gatekeeper and orchestrator for bespoke communications.
- Plan, execute, and optimize targeted email, SMS, and push notification campaigns to drive customer engagement, conversions driving shift fulfillment, and retention.
- Develop and execute CRM strategies to effectively engage and retain customers across multiple channels.
- Utilise data analytics and segmentation techniques to identify key customer segments and tailor messaging and campaigns accordingly.
- Develop and implement customer lifecycle programs to guide Flexers through their journey, from onboarding to retention and re-engagement.
- Analyse customer data and campaign performance metrics to derive actionable insights and optimize CRM initiatives continuously.
- Collaborate closely with internal teams, including Marketing, Product, and Operations, to align CRM initiatives with overall business objectives and ensure seamless execution.
- Ensure compliance with data protection regulations, such as GDPR, and implement best practices for data privacy and security in all CRM activities.
- Proven experience in CRM marketing, preferably in a technology-driven or e-commerce environment.
- Strong understanding of CRM principles, strategies, and best practices.
- Proficiency ideally in Braze or other CRM platforms and tools, such as Salesforce, HubSpot, or similar systems.
- Pays an extremely high attention to detail.
- Excellent analytical skills with the ability to interpret data, derive insights and make data-driven decisions.
- Creative thinker with a customer-centric mindset and a passion for delivering exceptional customer experiences.
- Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- $75,000 to $85,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
- You're a great communicator and highly collaborative. We're best when we all pull in the same direction
- You don't mind doing the work, whatever it is - you can see the impact at the end and you're in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You're proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we're about and you want to be a part of it.
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at HR@indeedflex.com.
