Customer Service Representative

Overview
The role involves preparing customer RFQs and RFPs, maintaining quotation files, and generating monthly booking and year-to-date sales reports. Responsibilities include managing domestic and international customer returns, providing import instructions to foreign customers, and coordinating with Import/Export Brokers for international shipments. The position also involves securing purchase orders, supporting contract reviews, preparing repair estimates, and analyzing material costs. Additionally, the role includes performing MRP transactions, issuing packing lists, providing weekly status reports, and supporting sales forecasting and meetings. The individual will also assist upper management in developing and implementing customer service policies.

Skills

• Minimum High School Diploma
• 5 years of experience with Customer Service functions such as preparing customer RFQs and RFPs, maintaining quotation files, and generating monthly booking and year-to-date sales reports
• Excellent verbal and written communication skills.
• Experience writing technical documents.
• Microsoft Office proficiency required, ERP systems.
• Experience with the Electronics or Aerospace industry preferred.

Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)
• quotation (RFQ) and request for proposal (RFP): 5 years (Required)
• ERP: 5 years (Required)
• Microsoft Office Suite: 5 years (Required)
• Aerospace or Defense: 1 year (Preferred)
• Electronics: 1 year (Preferred)

Ability to Commute:

• Melville, NY 11747 (Preferred)

Work Location: In person

Salary : $70,000 - $85,000