What are the responsibilities and job description for the Customer Service Representative position at Independence Corrugated?
Indiana Box / TRG , an affiliate of Schwarz Partners, currently has exciting opportunities available for Customer Service in Greenfield, IN. The Customer Service Representative is responsible for taking and processing customer orders, addressing all customer inquiries and complaints, and estimate current items / reprice.
Indiana Box / TRG's mission is to provide value-added solutions to the most demanding customers.
ESSENTIAL JOB FUNCTIONS :
- Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
- Receive and respond to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
- Regular and predictable attendance.
- Maintain customer files.
- Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
- Fax or e-mail confirmations and other information to customers.
- Assist sales personnel as appropriate and assist in generating supplemental sales.
- Additional duties as assigned by management.
TRG REQUIRES THE FOLLOWING SKILLS AND ABILITIES :
REQUIRED EDUCATION & EXPERIENCE :
PREFFERED EDUCATION & EXPERIENCE :
AS AN INDUSTRY LEADER, TRG OFFERS THE FOLLOWING :
Indiana Box / TRG truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.
If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Learn More
