What are the responsibilities and job description for the Director of Customer Experience position at Independence Pet Group?
A company is looking for a Director of Customer Experience to lead the transformation of customer experience across B2C and B2B platforms.Key ResponsibilitiesDevelop and implement a comprehensive customer experience strategy, including customer journey mapping and feedback analysisLead and manage a team of web developers and UX / UI designers to ensure high performance and collaborationConduct regular analysis of customer feedback and data to identify areas for improvement and enhance overall customer experienceRequired QualificationsBachelor's degree in marketing or relevant field5-8 years of experience in customer experience or product managementStrong understanding of software engineering and digital marketingExperience with budgeting, vendor contract negotiations, and fiscal managementAbility to lead a team and collaborate with cross-functional partners
