Application Manager

The Application Manager - Specialized Operations is responsible for overseeing the application and decision-making process to ensure an efficient, accurate, and seamless experience for prospective residents. This role requires a detail-oriented leader who collaborates with onsite teams, optimizes application workflows, and enhances customer satisfaction through process efficiency and automation.

• Please note, this position is based in Tampa, FL and hybrid schedule
  
  
  

More About US: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120 communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.

Key Responsibilities

• Application & Lease Management:
• Supervise the application process, assisting prospects as needed and ensuring timely completion.
• Communicate application decisions to prospects and finalize the process within property management software.
• Screening & Verification:
• Oversee document reviews and manage verification issues with prospective residents.
• Conduct manual and alert verification during screening, ensuring accuracy and completeness.
• Adhere to established screening protocols and decision trees to maintain consistency and compliance.
• Process Optimization & Efficiency
• Work closely with onsite teams to accelerate application processing and improve operational efficiency.
• Utilize a centralized dashboard with automated routing to enhance engagement and streamline workflows.
• Continuously refine screening procedures to reduce manual reviews and increase automation.
• Analyze screening outcomes and residency data to recommend enhancements to the approval process.
• Resident Support & Escalations
• Address and resolve resident escalations efficiently, providing timely updates on application status.
• Foster high levels of customer satisfaction by managing concerns effectively and ensuring clear communication.
  

Qualifications & Skills

• Proven experience in property management, leasing, or application screening.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in property management and screening tools, including Entrata and Vero.
• Excellent customer service and communication abilities.
• Ability to manage escalations and resolve resident concerns professionally.
• Detail-oriented with a proactive approach to process improvement.
  
  
  

What IRT Living Offers

• Medical, Dental and Vision Insurance for individual and/or family
• Stock Awards granted in first year – All employees are owners of IRT
• Discounted rent available
• 3 weeks of Paid Time Off days (PTO) in first year
• 10 Paid Holidays
• 100% company paid Long-Term Disability, Life and AD&D Insurance
• 100% company match on employee 401k contributions; up to 4% of salary
• Staff Appreciation events and many other company celebrations
  
  
  

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.