What are the responsibilities and job description for the Application Specialist position at Independence Realty Trust Inc?
The Application Specialist is responsible for managing the application and decision process, ensuring a seamless experience for prospective residents while optimizing screening efficiency. This role requires a detail-oriented professional who can collaborate with onsite teams, streamline application workflows, and enhance customer satisfaction.
***Please note, this position is based in Tampa, FL and hybrid schedule
More About Us: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120 communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.
Key Responsibilities
- Application & Lease Management
- Assist prospects in completing applications and take over the process when necessary.
- Communicate application decisions to prospects and finalize the process in property management software
- Screening & Verification
- Review all documentation and resolve verification issues with residents.
- Perform manual and alert verification during screening process, validate process completion, and confirm accuracy of application.
- Assess all aspects of the screening process to ensure completeness and follow decision tree protocols.
- Process Optimization & Efficiency
- Work closely with onsite teams to accelerate application decisions and improve efficiency.
- Utilize a centralized dashboard with automated routing to enhance engagement and workflow.
- Continuously refine screening procedures to reduce manual reviews and improve automation.
- Analyze screening outcomes and residency data to suggest improvements in the approval process.
- Resident Support & Escalations
- Address resident escalations and provide real-time updates on application status.
- Ensure a high level of customer service by effectively managing escalations and concerns.
Qualifications & Skills
- Experience in property management, leasing, or application screening.
- Strong analytical and problem-solving skills.
- Proficiency in Entrata, Vero, and other screening tools.
- Excellent customer service and communication abilities.
- Ability to manage escalations and resolve resident concerns effectively.
- Detail-oriented with a proactive approach to process improvement.
What IRT Living Offers:
- Medical, Dental and Vision Insurance for individual and/or family
- Stock Awards granted in first year – All employees are owners of IRT
- Discounted rent available
- 3 weeks of Paid Time Off days (PTO) in first year
- 10 Paid Holidays
- 100% company paid Long-Term Disability, Life and AD&D Insurance
- 100% company match on employee 401k contributions; up to 4% of salary
- Staff Appreciation events and many other company celebrations
We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
