Director of Specialized Operations

The Director of Specialized Operational Services oversees all specialized services within IRT Living, ensuring seamless support for onsite teams and operational excellence across multiple properties. This role is responsible for managing day-to-day operations of specialized functions, driving efficiency, and ensuring key performance indicators (KPIs) are consistently met. The position requires a strategic approach specialization, optimizing remote workflows, and leveraging technology to enhance service delivery.

• Please note, this position is based in Tampa, FL and hybrid schedule
  
  
  

More About US: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120 communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.

Key Responsibilities

• Screening & Approval Oversight: Ensure a highly efficient and timely approval process for application screenings, maintaining compliance and accuracy across multiple locations.
• Remote Renewal Process Management: Oversee and refine the renewal process, ensuring consistent execution and workflow optimization from a centralized perspective.
• Seamless Communication with Onsite Teams: Act as the primary liaison between the centralized operations team and onsite leadership, ensuring smooth coordination and support for day-to-day processes.
• Process & SOP Standardization: Collaborate with the Initiatives and Process Department to keep standard operating procedures (SOPs) updated, ensuring consistency across all locations.
• Resident Account Services & Collections Oversight: Manage and optimize the performance of the Resident Account Services team, driving efficiency in collections and financial processes.
• Data-Driven Insights & Reporting: Analyze operational data to identify trends, provide actionable insights, and recommend process improvements that enhance performance across all serviced locations.
• Service & Process Enhancement: Continuously evaluate and implement innovations in centralized operations to streamline workflows, enhance efficiency, and improve service delivery.
  
  
  

Qualifications & Skills

• Proven experience in leading operations within property management or a similar industry.
• Strong ability to manage offsite workflows while maintaining alignment with onsite teams.
• Expertise in process optimization, technology-driven solutions, and team management.
• Excellent communication and leadership skills to bridge the gap between specialized services and field operations.
• Data-driven mindset with experience in performance analysis and strategic decision-making.
• Ability to implement scalable solutions that enhance efficiency and standardization across multiple locations.
  
  
  

What IRT Living Offers

• Medical, Dental and Vision Insurance for individual and/or family
• Stock Awards granted in first year – All employees are owners of IRT
• Discounted rent available
• 3 weeks of Paid Time Off days (PTO) in first year
• 10 Paid Holidays
• 100% company paid Long-Term Disability, Life and AD&D Insurance
• 100% company match on employee 401k contributions; up to 4% of salary
• Staff Appreciation events and many other company celebrations
  
  
  

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.