IT System Analyst II

About the Job:

The System Analyst position reports to the IT Operations Manager and is responsible for assigned enterprise support duties. The position requires a broad range of advanced IT system administration support knowledge. Participates in a team environment with technical staff and other IB departments, with a primary focus on conferring with clients (end users), analyzing IT operations, evaluating, documenting and designing input and output requirements and formats.

Why You Should Apply:

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do:

• Participates in a Team environment handling user-submitted trouble tickets or serving as a Tier 2 level support for advanced level tickets from Answer One.
• Supports Enterprise Security as a first responder which includes Virus protection, patch management tools, Security solutions such as Firewalls, URL filtering systems, Operations, and Configuration manager.
• Responsible for design, documentation, and testing of VDI Solutions for the Enterprise for Desktop delivery; Supports SQL Databases, Application Servers, and WAN infrastructure; Microsoft Exchange/Office 365, and Backup Systems.
• Performs after-hours on-call remote support for the enterprise.
• Defines system requirements and works with end-user departments to analyze and document workflows and information needs.
• Participates in the designing of computer systems, and evaluates and participates in the selection of technology to meet project requirements.
• Provide onsite support to various locations throughout the enterprise.
• Provide detailed feedback and observations to the VP of IT Operations.
• Supports and provides documentation for all Enterprise devices attached to the network.
• Supports and provides analysis in the IT change management process for all assigned activities.
• Uses precise communication skills for documenting procedures and change control activities.
• Is responsible for monthly Management Controls created for Regulatory/Compliance requirements.
• Provides training and knowledge exchange to other IT Team members as directed by the IT Operations Manager.
• Supports the design, development, and documentation for Microsoft Operating Systems, Active Directory & Domain Controller for the IB Enterprise environment.
• Installs, configures, tests, and Supports the Enterprise for Server Operating Systems and Server based Applications.
• Publishes applications within an Application Virtualization environment.
• Provides detailed specifications of new systems or upgrades for IT management information needs.
• Supports all IB Enterprise Storage environments both physical and virtual.
• Monitors Infrastructure health including WAN/LAN networks, Enterprise Servers, Back-up Systems, and SAN.
• Performs other related duties as assigned.

What We're Looking For:

• Preferred Bachelor’s degree or equivalent experience in Computer Science, Management Information Systems, Information Technology, or another related technical field.
• Microsoft or VMware certification is recommended.
• 3 years of experience supporting Microsoft Server products, Exchange/Office 365, IIS, System Center and other Monitoring Systems, and SQL.
• 2 years experience supporting virtual environments including application installation and support, and client support.
• Experience administering Enterprise Operating Systems and Servers.
• Experience with Cisco LAN and WAN implementations.
• Small and Large scale enterprise systems deployment project experience.
• Experience with NAS and SAN storage solutions, and Dell Servers.
• Linux/Unix experience a plus.
• Excellent interpersonal, presentation and communication skills.

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