UX/UI Designer

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion.

Overview

The UX / UI Designer will work with our UX / UI design leaders to help envision how people experience our digital products and services and bring that vision to life – taking complex tasks and transforming them into natural, simple, and delightful activities that drive up customer satisfaction and set the bar for high quality digital experiences in healthcare. They will be executing interaction design and visual design as a part of a multi-disciplinary team, collaborating with our UX / UI Design team, Digital Product Management, Development, Marketing, other internal business stakeholders, as well as external vendors. The Designer will perform in all facets of the end-to-end design process : customer research, usability testing, wireframes, concepting and prototyping, creating high fidelity designs, producing assets for implementation, creating implementation specifications for software development teams, and working with the UX / UI design leaders to apply quality control through the use of style guides and review processes. It is expected that the Designer will continuously research interaction design, visual design, and other related technology trends to appropriately inform his / her work. It will be the Designer’s duty to uphold and socialize standards and best practices among all of your stakeholders in and outside of the company.

Please note this applicant will be required to supply a portfolio (online / interactive preferred).

Qualifications

Bachelor’s degree required. Degree in Design (e.g., interaction, graphic, visual communications, product, industrial), HCI, CS, or a related field preferred. An additional four (4) years of experience will be considered in lieu of degree.

Four (4) years of user experience and user interface design or visual design for software or web and mobile applications required. Proficiency with industry standard graphic and interaction design tools (i.e. Photoshop, XD, Illustrator, Sketch, Figma).

Strong visual and graphic design aesthetic with keen attention to detail.

Working knowledge of process of using wireframes, prototypes, and visual design comps.

Stays on top of digital trends, emerging technologies, and new tools that can be leveraged to enhance our UX.

Experience collaborating on user experience and visual design with diverse business stakeholders.

Good conceptualization ability, visual communication ability, drawing skills, and sketchbook technique.

Good written and verbal communication skills.

Preferred Experience :

Highly knowledgeable with responsive web design principles.

Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop and mobile, Android and iOS.

Proven ability to generate design specifications and style guides to effectively communicate visual and interactive design requirements to development and QA.

Working knowledge of Bootstrap and other common frontend development frameworks.

Working knowledge of Information Design (ID) and Information Architecture (IA) best practices.

Working knowledge of user-centered research including user interviews, usability testing, intercept surveys, etc.

Experience working in tandem with and managing deliverables of external UX / UI and usability testing resources.

Experience coding HTML, CSS, and JavaScript.

Icon / glyph design experience.

Proven examples of displaying the IH values : Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Essential Accountabilities

Create LoFi (concepts, paper sketches), MidFi (wireframes, gray-boxes), and HiFi (Sketch, PSD, AI, XD, etc.) design assets to take digital experiences from concept through production delivery to our customers.

Create other production assets as needed (icons, text-art, etc.).

Create design specifications to accompany design deliverables and assets to enable software development teams to accurately implement your designs.

Work with the UX Manager and software development teams on animation standards and specifications.

Collaborate with cross-functional project teams to ensure work remains on-point with key objectives and considers complete customer journeys and business process needs.

Follow the design and software development lifecycle processes and collaborate on efficiency and value improvement opportunities.

Work against the design backlog and meet key delivery dates.

Work on the Digital Style Guide at the direction of the UX Manager.

Contribute to and collaborate on the Content Strategy Guide.

Collaborate with other designers, including team members and Creative Services.

Collaborate with software development teams to ensure consistent quality of deliverables while consistently striving for short and effective delivery timelines.

Review deliverables from software development teams at the direction of the UX Manager.

Recommend new design-related software and tools that make quality of deliverables better and the process more efficient.

Make recommendations to improve existing digital experiences, products, and customer journeys.

Support user research and usability testing efforts as needed.

Participate in Design Sprints (or similar concepting frameworks) that enable quick delivery of customer-validated digital product concepts.

Support development of business cases for new product development as needed and at the direction of the UX Manager.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range : $75,000 - $95,000 annually

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here () for additional EEO / AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub app.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.

Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community.

We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.

We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here () to view our Community Reports.

Apply today and join us on the journey to a happier, healthier, and more inclusive community.

We are a drug-free workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at : accommodations@independenthealth.com or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Salary : $75,000 - $95,000