What are the responsibilities and job description for the Licensed Property/Casualty Insurance Customer Service Rep position at Independent Ins Brokers Assoc LLC?
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current business clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance experience is highly recommended. A South Carolina Property & Casualty Insurance license is required.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Retirement Plan
Evenings Off
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Document each customer contact in eAgent.
- Take premium payments from customers.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain knowledge of new products.
- Generating insurance quotes.
- Provide exceptional customer service.
- Be outstanding at relationship building.
- Maintain client relationships with follow up phone calls.
- Claims follow up calls.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Educate clients on the insurance policies that best suit their needs
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- A Property & Casualty license is REQUIRED
- Must be highly self-motivated.
- Professional phone etiquette.
- Great Customer Service Skills.
- Strong work ethic and leadership skills.
- Ability to tactfully handle stressful and difficult situations.
Company Description
Our Agency is located in Irmo SC specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!