What are the responsibilities and job description for the Claims Service Representative position at Independent Insurance Agents of Nebraska?
The Claims Service Representative at McCashland Kirby Insurance Agency is responsible for maintaining solid customer relationships by handling claim concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Responsibilities
- Answer customer calls and correspondence regarding new or existing claims.
- Take first report of claims.
- Extends full courtesy and help to third parties involved in claims.
- Maintains electronic data on all claims activity.
- Researches reported claims as necessary.
- Handles difficult cases and resolves those claims quickly and fairly.
- Deals promptly and with full disclosure with all carrier personnel.
- Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
- Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
Qualifications
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This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to IIAN Corporate.
