What are the responsibilities and job description for the Receptionist position at Independent Insurance Agents of North Carolina?

Get to Know us :

Twin City Insurance is an independent agency dedicated to providing personalized insurance solutions to individuals, families, and businesses. We prioritize exceptional customer service and build lasting relationships by offering honest, expert guidance through a wide range of insurance products. Join our team and be part of a company committed to professionalism, community involvement, and client-focused care.

Benefits / Perks

Life Insurance
Health Insurance
Long-term Care Insurance
Accident, Critical Illness, and Identity Theft insurance
401k options
Staff appreciation events
37.5 hour work week
Mentor Program
Extremely generous PTO
100% paid Professional development
Job stability in a growing industry

Job Description

The Receptionist at Twin City Insurance creates a positive first impression on behalf of the agency. Directs clients to the proper person in a professional, accurate, and timely manner. Performs clerical duties as assigned. Serves as receptionist and first point of contact for all agency visitors.

Benefits / Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Responsibilities

Acts as office receptionist. Answers all phone calls within three rings.

Handles incoming calls in a friendly and courteous manner, and provides assistance and information as required, and connects the caller with the desired party.

Handles all incoming and outgoing fax messages. Distributes incoming faxes within one hour of receipt via email or established routing procedures.

Speaks clearly and uses correct English and proper telephone techniques.

Answers client inquiries if possible or directs the question to the person best able to respond.

Continually check back with callers placed on hold to ask if they prefer to continue to hold, leave a message, or be transferred to someone else who can help them.

Make arrangements with the telephone company for equipment changes or needed repairs as directed.

Arrange for relief receptionists in advance whenever possible for planned leave and train relief prior to departure. Provides temporary agency contact information to agency staff and maintains a current relationship so that in the event of an unplanned absence, other agency employees can quickly find a replacement.

Records and forwards accurate messages to agency staff to include the correct name of the caller, phone number, and other pertinent information.

Qualifications

Professional appearance is required for this front-line position.

Must demonstrate effective and positive telephone etiquette.

A friendly demeanor is critical, as well as strong organizational skills and a genuine enjoyment found in working with people.

Compensation : $30,000.00 - $32,000.00 per year

YOUR FUTURE at Twin City Insurance Starts Here

If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with Twin City Insurance is a great career choice!

Established in 1946, Twin City Insurance was founded on a philosophy of offering personal, professional service. We are an "independent" insurance agency serving North Carolina and surrounding states. Being independent means we represent multiple insurance companies and give our clients the power of choice. Our agency is staffed with licensed insurance agents that identify our clients' risk exposures and provide the insight necessary to help our clients make informed decisions.

We exist to build relationships with our clients and our community by serving them with honest and trustworthy counsel!

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Salary : $30,000 - $32,000

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What are the responsibilities and job description for the Receptionist position at Independent Insurance Agents of North Carolina?

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