Intake Coordinator – Regional Peer Services

Job Type

• Supports the following programs: Onward Recovery & Reach One in the following counties – Orange, Rockland, Sullivan, Ulster, Dutchess, & Westchester, Putnam.
• Provides excellent customer service and support and creates a welcoming front office environment.
• Greets, engages and assesses individuals’ needs for Independent Living (IL) services, both in person and via the phone. Responsible for triage of consumers. Routes calls and walk-ins to appropriate staff and handles scheduling.
• Initiates completion of intake forms; compiles intake packets (Reach One, Onward Recovery, PeerRx, Group) that include intake form, CSR documents, and HIPAA forms and gives them to appropriate staff members with new referrals.
• Maintains a list of all program rosters and distributes new referrals to the appropriate staff members.
• Schedules an initial visit for all new consumers with the appropriate staff member. Is responsible for rescheduling appointments if a staff member is out unexpectedly.
• Orients new RCOC members to the center.
• Ensures that all vouchers are scanned and filed in the appropriate program’s i-drive folders.
• Accompanies other staff members in the field when transporting a consumer to treatment.
• Facilitates support groups and sober social activities as needed.
• Compiles and distributes the monthly RCOC calendar. Creates flyers for all calendar events, groups, & activities.
• Maintains an email distribution list to communicate RCOC events, calendars, activities, and announcements.
• Assists and serves as a mentor for RCOC volunteers and interns. Maintains volunteer/intern records and enters corresponding data into the appropriate data form in the agency database.
• Makes appropriate connections/linkages to internal and external resources and enters corresponding service referrals in the agency database.
• Provides short term core IL services that promote personal growth, self-advocacy and empowerment.
• Develops a deep understanding of current and emerging resources (also known as independent living resources – ilr) and federal and state disability rights laws.
• Enters service documentation for all services directly provided by the Intake Coordinator in all programs (Reach One and Onward Recovery – all counties).
• Provides information and referral services and assist individuals in making necessary informed choices about full inclusion of people with disabilities.
• Provides individual and systems advocacy.
• Provides a set of core services geared toward promoting self-help, equal access, peer role modeling, personal growth and empowerment.
• Provides counseling, time and attention, empathy, validation, someone to confide in and trust, guidance and modeling of effective community living on an as-needed basis, throughout the period of transition. Share ideas and experiences about living with a disability in order to gain greater awareness and control over one’s own life.
• Teaches independent living skills that help people become self-sufficient in areas such as housing, travel transportation, personal self-management, employment, financial management and self-advocacy.
• Offers employment readiness services to support consumers in their efforts to prepare to enter or re-enter the workforce (i.e. help with preparing resumes and completing job applications).
• Assists consumers with access to treatment (inpatient, outpatient, detox, MAT). This includes calling facilities and inquiring about availability of beds, insurance, & eligibility requirements.
• Records minutes and agreements for all staff meetings and stores them in the appropriate program folder on the i-drive.
• Maintains the i-drive program folders including all forms, calendars, vouchers, staff meeting minutes, etc.
• Maintains the upkeep of front office operations and processes.
• Answers all incoming calls using proper phone etiquette and excellent communication skills. Forwards all calls to the appropriate staff member with a polite and cheerful attitude.
• Ensures front desk and center coverage at all times, coordinates with program managers and schedules staff as needed.
• Maintains inventory of ALL supplies and orders as needed.
• Facilitates operation of all office equipment including but not limited to computer technology, telephone system, fax machines, copiers, etc. Orders service when necessary.
• Responsible for maintaining daily sign in and vehicle logs, sending all logs to the Chief Operating Officer monthly.
• Monitors and enforces Employee Sign In and Sign Out logs and Visitor Sign In sheet on a daily basis and speaks to people who are non-compliant. Enters visitor data into appropriate data forms in the agency database.
• Responsible for enforcing, monitoring and collecting monies for the Jeans Day Fund.
• Ensures compliance of vehicle schedules, lists of approved drivers, keys and vouchers for gas card purchases.
• Schedules and maintains vehicles and conference room reservations in Outlook as per employee requests.
• Maintains employee contact listing in Outlook.
• Attends and actively participate in all meetings and training sessions provided by ILI and/or other agencies as requested by the supervisor.
• Processes ALL intakes, admissions, & discharges into the agency database.
• Creates social media events and posts to communicate RCOC activities/outings/groups. Responds to social media inquiries.
• Maintains office management files, including program manuals and RCOC resource binders.
• Assists with training new employees with the use of the agency database and daily operations.
• The above list of responsibilities is not intended to be all inclusive, other responsibilities and/or training may be assigned or required.
• The above list of responsibilities is not intended to be all-inclusive, other responsibilities and/or training may be assigned or required.

• Monday through Friday 9am-5pm.

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• Paid time off
• Paid holidays from the first day of employment
• Paid lunch break

• High School Diploma or equivalent. Bachelor’s Degree, preferred.
• CRPA and/or NYCPS certifications, preferred.
• Participate in offered trainings.
• Demonstrated ability to recognize the need for and facilitate connections between consumers and IL and other disability related services.
• Knowledge of local, statewide and national disability related issues and community dynamics.
• Excellent written and verbal presentation skills.
• Lived experience with substance use disorder and/or mental health disorders and a willingness to disclose that experience when necessary.
• Willingness to complete all trainings necessary to acquire CRPA and/or NYCPS credentials, including continuing education requirements to maintain the certifications.
• Proficient in the use of Microsoft Office suite.
• Bilingual; fluent in both Spanish and English.