Waiver Support Manager -Mon.-Fri 8am-4pm On-call

JOB DESCRIPTION

WAIVER SUPPORT MANAGER

This position requires you to have a smart phone.

GENERAL STATEMENT:

While this position specifies responsibilities, requirements and duties in certain operational areas, this person is an employee at will of Independent Living Services and will be expected to respond to such requests not specifically contained herein. This person must maintain the attitude that he/she works for the total organization, and as such, exhibit proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of ILS programs. Knowledge of the ILS Policy and Personnel Manuals is required.

JOB SUMMARY:

The Waiver Support Manager is responsible for assuring the delivery of all direct care services to individuals in Waiver program on their case load. The specific duties and responsibilities are listed below. This person works directly under the supervision of the Program Director and/or Assistant Program Director. Regular contact with the supervisors is necessary. This person will be part of a team effort including the individual being served, family, other personnel and/or service providers. A positive relationship with the individuals and their families is vitally important. This position will be on call during off duty hours for emergencies as necessary. This is a salaried position.

JOB DUTIES AND RESPONSIBILITIES:

General duties and guiding principles:

• Focus first on the person being served, and understand that my role in direct supports will require flexibility, creativity, and commitment.
• Know and respect the values of the people I support and facilitate their expression of choices related to those values.
• Provide advocacy when individual's preferences, needs, or talents are neglected or overlooked.
• Encourage growth and recognize the autonomy of the individuals receiving services while also being attentive reducing their risk of harm.
• Develop relationships with the individuals I support that are respectful, based on mutual trust, and maintains professional boundaries.
• Address challenging behaviors proactively and respectfully, using methods outlined in the ILS Employee Handbook, and follow any behavior management plans in effect for specific individuals.
• Help individuals I support understand and express their rights and responsibilities.
• Recognize that each individual I provide services to has potential for lifelong learning and growth.
• Assist the individuals I support to understand their options and the possible consequences of their options as they relate to their physical and emotional health and well being.

• Be conscious of my own values and how they influence my professional decisions.
• Maintain competency in my profession through continued learning and attending and being an active participant in staff meetings and trainings.
• Assume responsibility and accountability for my actions and decisions.
• Recognize the importance of modeling valued behaviors to co-workers, individuals receiving services, and the community at large.
• Practice responsible work habits.
• Being on time for work
• Completing all necessary documentation to assure compliance with all state and federal regulations. These may include, but are not limited to: daily data sheets and clinic notes, attendance logs, time records, incident reports, incident reports, case notes, visit forms, etc.
• Maintaining strict confidentiality for all consumer information, and facility operations.

1. Daily responsibilities include but are not limited to:
   1. Work Team to provide comprehensive services
   2. Assuring the integrity of all direct service Medicaid waiver billing and those services are service delivered as per the individuals plan.
   3. Assuring submission of timely (advance) and comprehensive behavior/assessment reports and other documents as required.
   4. Complete Quarterly visit reports.
   5. Providing planning input and preparing all direct service provider documents for initial plans and annual plans as needed.
   6. Arranging for all alternative living settings.
   7. Assuring transportation is provided as identified in person's plan of care.

JOB DESCRIPTION - Waiver Support Manager

PAGE TWO (2)

1. Supervisor Responsibilities:
   1. Ensure direct care services are delivered.
   2. Coordination of all direct care employees on case load.
   3. Serving as a liaison among the person, parents/legal representatives, and PASSE officials.
   4. Coordinating schedules for both.
   5. Supervise direct care employees including providing on the job training, annual reviews, and monitoring

• Other Duties
  1. Facilitating crisis intervention, when necessary
  2. Attends meetings and works with other PASSE Care Coordinators to assure continuum of services is provided
  3. Participates in all staff meetings and staff trainings as required by Profiles and ILS.
  4. This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required

The Support Manager is responsible for the daily operations of the complex and the needs of the consumers. The essential duties of the Support Manager, include, without limitation, making sure that consumers needs are being taking care and to solve emergencies or situations involving consumers or the home, which duties require the Support Manager to be on site to make an evaluation and informed decision regarding any situation nor issues. As a result of the essential job duties requiring the Support Manager to physically be present at the complex during work hours, the Support Manager cannot telecommute or work from home.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related job duties as assigned. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Independent Living Services is an equal opportunity employer and does not discriminate on the basis of race, color, age, orientation, religion, disability, ethnicity, origin, marital status, or veteran status.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate a vehicle and possess a valid AR driver's license in good standing, Proof of vehicle liability insurance, ability to observe and record behavioral data, ability to communicate clearly with staff and consumers through use of telephone and other verbal means, possess good listening skills, ability to evaluate and determine consumer's strengths and needs. Must have a negative TB skin test and the ability to lift at least 25 lbs.

EDUCATION AND EXPERIENCE

Bachelor's degree (B.A.) from four-year college or University or at least 3 years experience working with individuals with developmental disabilities. Experience in supervision is preferred.

BENEFITS:

See Employee Handbook - Section 201 - 201A. Benefits eligibility is based on category classification and hours worked per week.

NOTE: Part-time employees working less than 30 hours weekly do not qualify for benefits.

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Employee Signature Date

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Supervisor Signature Date

REV: 3/2021