What are the responsibilities and job description for the Call Center Agent position at Independent Living Systems, LLC?
JOB FAIR - MIAMI - 2/21/2025
Doral-FL, Miami, FL, US
About the Role:
We are looking for a Call Center Agent. Independent Living Systems (ILS) together with its affiliated health plans, Florida Community Care and Florida Complete Care, are committed to improving the quality of life for the most vulnerable populations. Through our commitment to comprehensive care, we strive to maximize autonomy and improve overall well-being for those we serve. As a Call Center Agent, you will play a crucial role in providing exceptional customer service to our clients. Your primary responsibility will be to handle both inbound and outbound calls, ensuring that each interaction is handled with professionalism and empathy. You will be tasked with addressing customer inquiries, resolving issues, and providing information about our services, all while maintaining a high level of accuracy and efficiency. The end result of your efforts will be to enhance customer satisfaction and contribute to the overall success of our organization. Your performance will directly impact our ability to deliver quality care and support to those we serve.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a call center environment, preferably in health care.
Preferred Qualifications:
- Associate's degree in a related field.
- Experience with customer relationship management (CRM) software.
Responsibilities:
- Manage a high volume of inbound and outbound calls in a timely manner.
- Provide accurate information and assistance to customers regarding our health care services.
- Document all interactions and maintain detailed records of customer inquiries and resolutions.
- Collaborate with team members and other departments to resolve complex customer issues.
- Adhere to company policies and procedures while ensuring compliance with health care regulations.
Skills:
The required skills for this position include proficiency in managing high volume calls and familiarity with phone systems, which are essential for efficiently handling customer interactions. Your ability to navigate both inbound and outbound calling scenarios will enable you to effectively address customer needs and inquiries. General clerical skills will assist you in maintaining accurate records and documentation of each call. Additionally, strong communication and interpersonal skills will be vital in building rapport with customers and ensuring their concerns are addressed. Preferred skills, such as experience with CRM software, will enhance your ability to track customer interactions and improve service delivery.
