What are the responsibilities and job description for the Sr. Engineer, Systems position at Independent Living Systems, LLC?
ABOUT US
Join us in making a career at Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.
POSITION SUMMARY
The Systems Engineer is responsible for supporting all infrastructure including servers, software in a Microsoft Windows environment, from design through implementation and support. He/she must perform a wide variety of installation, configuration and upgrading of servers, storage and maintain all server and software in a LAN, WAN and stand-alone environment. He/she must provide investigation, diagnostic testing, repair and resolution of hardware and software.
ESSENTIAL FUNCTIONS
- Complete configuration, installation, and support of equipment in a Microsoft server environment to the specifications of best practices.
- Troubleshoot and resolve computer related issues when contacted by clients by providing both on-site and remote support.
- Maintaining software applications, operating systems, and regular maintenance.
- Managing assigned projects and program components to deliver services in accordance with established objectives.
- Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
- Any other duties as assigned by management.
EDUCATION AND EXPERIENCE
- Must have a minimum of 3 to 5 years of engineer experience in large call centers.
- MCSE a must.
- Must be VMware certified and have hands on experience for at least 2 years
- College degree in Computer Science preferred.
REQUIRED SKILLS
- Technical, analytical, interpersonal and organizational skills required.
- Maintain two Microsoft competency requirements.
- Advanced working knowledge of up-to-date desktop applications
- Advanced knowledge of Windows Servers
- Must have expert skills with Active Directory.
- Must have expert skills with MS Exchange/Office 365.
- Must have Citrix, Viper anti-virus, Malwarebytes, and other various software applications experience
- Knowledge of Imperva, Tenable Security Center, Kace, F5, Mobile Iron and other IT applications is a must.
- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
- Must have the ability to work independently and well with others. Must be detail oriented.
- Strong organizational skills and ability to multi-task in a small business environment
- Must hold a valid driver’s license with no restrictions and possess reliable transportation
- The ability to bend, squat, crawl or climb 75-95% of the time, and lift to 75 pounds
- Availability in response to needs of the customer for installation, maintenance, and equipment malfunctions.
