What are the responsibilities and job description for the Helpdesk Technician II position at Independent Living Systems?
About the Role:
We are seeking a highly skilled Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. As a Helpdesk Technician II, you will be responsible for providing technical support to our internal staff. You will be expected to troubleshoot and resolve hardware and software issues, as well as provide excellent customer service. Your main goal will be to ensure that all technical issues are resolved in a timely and efficient manner, minimizing downtime and maximizing productivity.
Minimum Qualifications:
- Highschool diploma in Computer Science or related field
- 2 years of experience in a helpdesk or technical support role
- Strong knowledge of Mircosoft exchange/Office 365 operating systems, Windows
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Relevant experience may substitute for the educational requirement on a year-for-year basis
Preferred Qualifications:
- Associates degree in Computer Science or related field
- Experience with Active Directory and Exchange
- Experience with remote desktop support tools
- ITIL certification, Comp TIA A or equivalent
- Experience in the Health Care Services industry
Responsibilities:
- Provide technical support to internal staff
- Troubleshoot and resolve hardware and software issues
- Install and configure software and hardware
- Maintain accurate records and incident reports of technical issues and resolutions
- Provide excellent customer service
Skills:
As a Helpdesk Technician II, you will utilize your strong technical skills to troubleshoot and resolve hardware and software issues. You will also use your excellent communication skills to provide exceptional customer service to our internal staff. Your ability to work independently and in a team environment will be crucial in ensuring that all technical issues are resolved in a timely and efficient manner. Additionally, your knowledge of operating systems, as well as experience with remote desktop support tools, will be essential in providing technical support to our clients. Finally, your experience in the Health Care Services industry will be beneficial in understanding the unique technical needs of our clients.
