What are the responsibilities and job description for the Manager, Learning and Development -CA position at Independent Living Systems?
ABOUT US
Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.
Position Summary
The Manager of Learning and Development is responsible for planning, developing, and implementing, and measuring the outcome of staff education and professional development programs for ILS in California. This shall include care management and related activities, compliance, technical, customer service, and management skills, as well as professional development education and special initiatives designed to improve the performance of individual staff. The Manager will lead the development of curriculum and, along with their team, will provide classroom, small-group, and individual instruction.
The Manager will have direct reports and will be responsible for ensuring that team members understand and meet expectations, provide excellent service, participate as needed in program development, and receive yearly evaluations.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Essential Functions:
- Conducts interviews and hiring of direct reports. Completes a ninety-day introductory and annual performance evaluation of each direct report. Facilitates professional growth and improved proficiency of staff who are direct and indirect reports through mentoring and training. Conducts ongoing performance management of each direct report; establishes performance goals; and measures performance against goals.
- Plans, develops, and executes all aspects of ILS education and professional development programs.
- In collaboration with the Leadership team, the Manager leads the development and implementation of ILS’ comprehensive education strategy.
- Develops and presents targeted curriculum to support the continued professional development of ILS’ staff as part of Quality Improvement for continuous performance improvement, including incorporating feedback from the audit process.
- Collaborates with Directors, Managers, and Supervisors to update/maintain workflows, policies, and procedures to incorporate contractual and regulatory changes, as required, and for continuous process improvement updates. Ensures current workflows and policies and procedures are readily available to all staff via a shared location.
- Tracks all contractual and regulatory required training and staff completion of such training annually. Provides make- up training as needed and ensures all required training is completed each year for all active staff with contractual training requirements.
- Utilizes technological resources, including eCare, iRAD,RISE, WebEx, SharePoint,Teams, etc. and teleconferencing, as well as quality management practice to ensure that education is uniformly presented throughout ILS in California
- Coordinates and/or conducts initial orientation and on-boarding for all ILS’ staff in coordination with Directors and Supervisors. Provides feedback to staff managers on newly onboarded trainees to assist in the handoff from training to shadowing.
- Coordinates and/or conducts in-service education as needed to support QI and performance improvement initiatives, which may include field supervision/training, as needed.
- Prepares training materials for staff on any new, applicable eCare functionality, and trains staff on new functionality, as appropriate.
- Assists with staff education to ensure compliance with HIPAA and other relevant federal, state, and local regulations.
- Researches and introduces innovative approaches to staff education and professional development.
- Ensures that education and staff development objectives are met and fully integrated into ILS operations.
- Serves as an essential member of the ILS management/leadership team, maintaining a spirit of collaboration, mutual respect, confidentiality, and professionalism.
- Performs other related duties as required
Education and Experience
•Bachelor’s degree in related field and/or professional education related field is required
•Minimum three (3) years of relevant previous experience in management in health care or education field, experience as a Trainer is required
Required Skills,
•Able to create training agendas, manuals and job aides, departmental cross training when needed
•Excellent verbal, written and presentation skills required.
•Proficiency in MS applications (Word / Excel /PowerPoint) required.
•Must be willing to travel when needed.
EEO STATEMENT
In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company's equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace. Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
