What are the responsibilities and job description for the Specialist, Quality Training position at Independent Living Systems?
ABOUT US
Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.
Position Summary
The Specialist, Quality Training is responsible for planning, developing and implementing the education plan consisting of staff education and professional development programs and health plan engagement. Curriculums include clinical, compliance, technical, customer service and management skills, as well as professional development education and special initiatives designed to improve the performance of individual staff, regional and California teams. The Staff Development Manager will lead the development of curriculum and coordinate classroom, small-group, virtual, and individual instruction.
Essential Functions
- Plans, develops, and executes all aspects of ILS-CA education and professional development programs.
- Leads the development and implementation of an education strategy in collaboration with the leadership of Care Management, Human Resources, and Performance Improvement.
- Develops and facilitates the implementation of targeted curriculum to support the continued professional development of ILS-CA Staff and continuous performance improvement.
- Utilizes technological resources, including eCare, iRAD, SharePoint, WebEx, Microsoft office products, as well as learning management systems to ensure that education is uniformly presented throughout ILS-CA.
- Coordinates and participates in initial orientation and on-boarding for all ILS-CA staff in collaboration with Directors, Managers and other key staff.
- Coordinates and/or conducts in-service education as needed to support QI and performance improvement initiatives.
- Monitors staff education to ensure compliance with HIPAA and other relevant federal, state and local regulations.
- Coordinates compliance monitoring for all educational requirements of ILS Ca contracts and regulations.
- Researches and introduces innovative approaches to staff education and professional development.
- Ensures that education and staff development objectives are met and fully integrated into ILS-CA operations.
- Serves as an essential member of ILS-CA Executive staff, maintaining a spirit of collaboration, mutual respect and professionalism.
- Represents ILS-CA to various stakeholder groups and the Community.
- Performs other related duties as required.
Education and Experience
- Education: Bachelor’s degree or commensurate experience in housing, care management &/or adult education.
- Minimum Experience: Three years’ experience in health care or education field
- Knowledge: Familiarity with the California managed care environment and DHCS programs (required)
Required Skills
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Strong supervisory and decision-making skills.
- Self-disciplined with excellent analytical and problem-solving skills.
- Computer proficiency including knowledge of Microsoft Office environment (i.e. Microsoft Excel, Word, Outlook and PowerPoint), learning management systems, as well as internet and tele-conferencing resources.
- Able to work well with others, including staff, supervisor, members, and the public.
- Ability to travel to all ILS-CA regions.
EEO STATEMENT
In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company's equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace. Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
