What are the responsibilities and job description for the Service Repair Technician position at Independent Medical Equipment?
Service / Repair Technician
Are you passionate about hands-on technical work and positively impacting individuals' lives using durable medical equipment (DME)? Independent Medical Equipment seeks a dedicated Service / Repair Technician to join our team, providing expert repair services for essential mobility equipment. If you are detail-oriented, solution-driven, and enjoy working independently and collaboratively, this role is for you!
Primary Function
The Service / Repair Technician is responsible for diagnosing, repairing, and maintaining a wide range of durable medical equipment (DME). This includes manual wheelchairs, tilt-in-space wheelchairs, lift chairs, hospital beds, scooters, and consumer power wheelchairs (Group 2).
Key Responsibilities
- Respond promptly to service calls and perform repairs in the office or in the field.
- Diagnose and resolve equipment issues, including troubleshooting over the phone when possible.
- Conduct repairs on rental fleet equipment and customer-purchased items.
- Communicate with manufacturers to resolve repair or troubleshooting issues.
- Process return authorizations (RAs) and warranty replacements for defective items.
- Maintain an organized inventory of parts, batteries, and stock items needed for the service department.
- Track and manage warranty claims, ensuring timely and accurate replacements.
- Attend manufacturer repair training to stay current with equipment updates and best practices.
- Provide excellent customer service when interacting with patients and referral sources.
- Assist in completing work orders, including researching components, preparing quotes, and coordinating with insurance providers.
Required Experience
Position Overview :
Join us at Independent Medical Equipment to play a pivotal role in delivering top-notch service and care to individuals relying on mobility solutions!
Salary : $17
