Operations Manager

About Us:

With over 30 years in the industry, IPS is renowned for delivering the finest pet products in the world, built on a foundation of integrity and exceptional customer service. We are seeking an experienced leader to join us as Operations Manager, where you will play a pivotal role in shaping our strategic direction and ensuring our long-term success. In this position, you will inspire our team, cultivate a strong organizational culture, and drive operational excellence, all while helping to solidify our reputation as a trusted name in the pet industry.

Key Responsibilities:

• Management and Leadership: Effective communication is vital for the Operations Manager position, underpinning all aspects of the role. You will need to convey ideas clearly and persuasively, actively listen to others, and tailor your messaging to suit diverse audiences. At IPS, our employees come first; building strong relationships with our team, stakeholders, and partners is essential for delivering high-quality service and ensuring customer satisfaction. Your communication skills will bridge gaps, enhance negotiations, and foster a supportive network aligned with our objectives. Strong leadership qualities in management, logistics, training, employee development, budget preparation, customer service, and facilities management are crucial for driving our success.
• Change Management: Change management is a vital skill at IPS, as we continuously strive to enhance operational efficiencies and maintain service continuity. The ability to manage transitions, communicate effectively during times of change, and address resistance is crucial. A proactive approach to change is essential, ensuring that the organization remains agile and responsive to new opportunities and challenges. By mastering change management, you will help maintain stability while driving IPS forward in a rapidly evolving business landscape.
• Strategic Planning: Strategic planning is essential for setting the direction of IPS and charting a course for future growth. Implementing proactive, evidence-based strategies to enhance operational efficiency and tackle complex challenges is crucial for driving our organization forward. The ability to identify, create, and execute effective strategies for business growth is imperative to our continued success and innovation.
• Team Collaboration: Fostering a collaborative management style that emphasizes emotional intelligence is key to our success at IPS. By effectively assigning roles, improving performance, building resilience, and providing ongoing feedback, you will enhance teamwork and harness employee insights to drive change and strategic improvements in our processes and systems. Working closely with Division Managers and other staff, you will identify opportunities to improve, audit efficiency, and enhance overall performance across the organization.
• Performance Management: Establishing key performance indicators and clear goals is essential for driving high performance and productivity within our teams at IPS. You will manage performance and accountability while maintaining open lines of communication, ensuring that everyone is aligned and motivated to meet these goals. By fostering a culture of transparency and continuous improvement, you will empower our teams to excel and contribute to the organization's success.
• Budget Management: Financial literacy is essential for driving growth and making sound business decisions at IPS. Your expertise should encompass budgeting, forecasting, auditing, and a keen understanding of the financial implications of various business choices. Strong financial acumen will be crucial in guiding our organization toward profitability and ensuring long-term financial stability. By leveraging these skills, you will help us navigate challenges and seize opportunities effectively.
• Technology Literacy: At IPS, we utilize digital EMS, making it essential to understand the impact and importance of technology on our business models, operations, and customer engagement. You must possess the skills to leverage technology effectively, creating competitive advantages and improving business outcomes. By driving innovation through technology, you will help ensure that IPS remains relevant and competitive in an increasingly technology-driven world. Your ability to harness these tools will be key to our ongoing success.
• Customer Development: Ensuring exceptional customer service at IPS involves personal contact with customers, comprehensive associate training, effective resolution of complaints, and the consistent delivery of high-quality services. You will prioritize building strong relationships with our customers, empowering associates with the skills and knowledge they need to excel, and proactively addressing any issues that arise. Your commitment to customer satisfaction will be fundamental in fostering loyalty and enhancing our brand's reputation.
• Human Resources: A strong understanding of human resources processes is essential for the Operations Manager role at IPS. You should be well-versed in recruitment, talent development, performance management, and employee engagement strategies. Your expertise will enable you to foster a positive workplace culture, support employee growth, and ensure compliance with relevant regulations. By effectively managing HR processes, you will help build a motivated and high-performing team that drives our organization’s success.
• Culture Development: At IPS, promoting a culture of continuous learning, inclusion, fairness, and equity is vital for creating an empowering and holistic work environment. You will champion initiatives that encourage professional development, embrace diverse perspectives, and ensure that all employees feel valued and respected. By fostering an atmosphere of collaboration and growth, you will help cultivate a workforce that is engaged, innovative, and equipped to meet the challenges of our industry.
• Authentic Branding: At IPS, our brand embodies the unique identity of our business, reflecting our core values and distinguishing us from the competition. Our independent name symbolizes what our brand represents—a beacon that attracts customers and clients who resonate with our values. As the Operations Manager, you will be responsible for echoing and emulating this distinct identity to our customers and the industry. Your ability to champion our brand will be crucial in fostering loyalty and driving growth, ensuring that we remain a trusted leader in the pet products market.

Required skills and qualifications:

• Strong decision-making ability.
• Keen strategic thinking and planning.
• Proven success in management and operational roles, preferably within the pet industry or related fields.
• Understanding of budget management and finance.
• Exceptional leadership skills, including goal setting, motivating, training, and mentorship.
• Exceptional interpersonal skills and communication skills, including writing, speaking, and active listening.
• Strong background in logistics, facilities, and growth management.
• Exceptional analytical skills with a focus on data-driven decision-making.
• Effective conflict resolution and problem-solving skills.
• Ability to resolve staff conflicts efficiently and to the mutual benefit of all involved.
• Good organization and time management, including the ability to work well in high-pressure situations with tight deadlines.
• Develop, write, and implement systems, processes, and policies to increase accountability, improve safety, and increase performance to ensure continuity of operations.
• Commitment to fostering a diverse and inclusive workplace.
• Effective staff management skills to include recruiting, hiring, motivating, training, scheduling, promotions, counseling, and termination when necessary.
• Ensure the safety of all employees by conducting safety training, enforcing safety rules, and ensuring compliance with all safety related regulations and requirements.
• Knowledge of human-resources processes

Preferred skills and qualifications:

• BA/BS in business administration, finance, economics, or another related field.

· Experience in performing performance evaluations

· Working knowledge of L&I and human-resources processes

Join Us:

If you’re an experienced leader eager to contribute to a dynamic team and help IPS continue to thrive, we encourage you to apply. Join us in shaping the future of our brand and making a positive impact in the pet industry. Your expertise could be the key to our next chapter of success!

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Snohomish, WA 98296: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $110,000