What are the responsibilities and job description for the Availability Manager position at Independent Software, Inc.?
Job Responsibilities
Availability Managers oversee all provided IT services and ensure they remain available to the client. This includes desktop, server, network, telephony, and cloud-based services. When a service outage occurs, it is their role to ensure service is restored as fast as possible. This role requires high-level, time-sensitive decision-making while supporting a high-profile large Government client.
Requirements
- HDI Problem Management certification
- ITIL V3 certification
- Experience with ticket management systems is a plus
- Must be a team player with the ability to adapt to a dynamic, fast-paced environment
- Ability to multi-task effectively
- Strong communication and customer service skills
- Availability for a 2 PM to 10 PM shift
- Some holiday work may be required
Education and Experience
High School diploma or equivalent with 20 years of experience, or a Bachelor's degree with 15 years of experience.
Clearance Requirement
An active TS / SCI with appropriate Polygraph to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE, M / F / D / V
