What are the responsibilities and job description for the IT Field Support Specialist position at Independent Software, Inc.?
What you will be doing!
As an IT Field Support Specialist you will provide on-site and remote Tier 2 and Tier 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Your responsibilities will include conducting site surveys, assessing and documenting current site configurations along with user requirements, and analyzing existing specifications for hardware acquisitions. Additionally, you will develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and create installation and test reports. Training site personnel on the proper use of hardware and building specialized interconnecting cables are also key aspects of your role.
Responsibilities
As an IT Field Support Specialist you will provide on-site and remote Tier 2 and Tier 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Your responsibilities will include conducting site surveys, assessing and documenting current site configurations along with user requirements, and analyzing existing specifications for hardware acquisitions. Additionally, you will develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and create installation and test reports. Training site personnel on the proper use of hardware and building specialized interconnecting cables are also key aspects of your role.
Responsibilities
- Conducts site surveys
- Assess and document current site configurations and user requirements
- Analyze existing requirements and prepare specifications for hardware acquisitions
- Prepare engineering plans and site installation Technical Design Packages
- Develop hardware installation schedules
- Prepare drawings to document configuration changes at each site
- Prepare site installation and test reports
- Configure computers, communication devices, and peripheral equipment
- Train site personnel on the proper use of hardware
- Build specialized interconnecting cables
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, teleconferencing equipment, and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems
- Update technical drawings using AutoCAD software as needed
- Minimum education and experience: High school diploma or GED with five (5) years of experience.
- Equivalent education and experience: Associate’s degree with two (2) years of experience.
- Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
- Proficient in installing Windows, software applications, antivirus programs, and patches.
- Demonstrated ability to read and comprehend technical manuals and schematics.
- Expertise in Microsoft Office applications (Word, Excel, PowerPoint, and Access) and capable of managing time and priorities effectively.
- Able to work efficiently with minimal supervision and proficient in assisting end users remotely.
- Demonstrated expertise in Microsoft Windows 7 and 10, and familiar with Active Directory security and policies.
- Excellent analytical and problem-solving skills.
- Outstanding communication skills to effectively interact with the team.
- An active TS/SCI security clearance with an appropriate polygraph is required for this role
