What are the responsibilities and job description for the IT Service Intelligence and Performance Manager position at Independent Software?
What you will be doing!
Join our IT operations team as an IT Service Intelligence and Performance Manager. This role is crucial for maintaining the health and efficiency of our enterprise services, focusing on Splunk, SCCM, Micro Focus, and 1E. To ensure security compliance, the successful candidate will monitor service availability and performance, issue remediation, and oversee enterprise patching and performance analytics.
Deliver simple solutions to complex problems as an Enterprise Tools Management Specialist at Independent Software. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll prioritize the end user’s experience, and we’ll make your career growth ours.
At Independent Software, people are our differentiator. As an Enterprise Tools Management Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.
Job Description / Requirements:
1. Service Monitoring and Management:
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
Join our IT operations team as an IT Service Intelligence and Performance Manager. This role is crucial for maintaining the health and efficiency of our enterprise services, focusing on Splunk, SCCM, Micro Focus, and 1E. To ensure security compliance, the successful candidate will monitor service availability and performance, issue remediation, and oversee enterprise patching and performance analytics.
Deliver simple solutions to complex problems as an Enterprise Tools Management Specialist at Independent Software. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll prioritize the end user’s experience, and we’ll make your career growth ours.
At Independent Software, people are our differentiator. As an Enterprise Tools Management Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.
Job Description / Requirements:
1. Service Monitoring and Management:
- Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E.
- Identify, analyze, and promptly resolve issues related to these enterprise tools.
- Implement proactive measures to prevent service disruptions and optimize performance.
- Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability.
- Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations.
- Maintain accurate records of patching activities and verify the successful implementation of patches.
- Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services.
- Generate regular reports on service performance, patching status, and security compliance.
- Provide insights and recommendations for performance enhancements and security improvements.
- Respond promptly to and resolve incidents related to enterprise tools.
- Perform root cause analysis of recurring issues and develop strategies to prevent their reoccurrence.
- Collaborate with other IT teams to address complex problems and implement long-term solutions.
- Ensure that all enterprise services meet security compliance requirements and adhere to industry best practices.
- Stay updated on relevant security standards and updates, integrating them into the management processes of enterprise tools.
- Conduct periodic security assessments and audits to maintain compliance.
- Develop and maintain comprehensive documentation for monitoring, patching, and performance processes.
- Communicate effectively with stakeholders regarding service status, incidents, and resolution progress.
- Prepare and present reports to management on service performance and compliance status.
- High School or Equivalent and 19 years’ experience or
- Bachelor’s and 14 years’ experience
- (IAT Level 2) or higher
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
