What are the responsibilities and job description for the Electrical Solutions Specialist position at InDepth Engineering Solutions, LLC?
● Provide the assigned regional customers quotes for custom vehicle line products as well as develop solutions to solve their business issues
● Work directly with customers as well as the regional team to develop a solution for their business needs
● Collaborate with the electrical team to ensure the overall function and design for the customer is satisfied
● Oversee validation of systems generated to ensure that the upfit can be installed at the installation facility
● Identify OEM vehicle options that would affect electrical products
● Research and maintain understanding of new electrical architecture changes within fleet vehicles that affect custom vehicle electrical products
● Work with dealerships, installers, distributors, and customers regarding product issues
● Must present a professional and pleasant demeanor with customers
● Ensure documentation related to electrical team projects is filed at the appropriate time
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● Work with the Customer Care specialist to make technical decisions, recommendations, and corrective solutions for issues in the field
● Possible travel for field service, hands on troubleshooting, and assisting with installer concerns
● Drive continuous improvement and corrective action with electrical products
Requirements
The key behaviors / skills required for this role are:
● Strong willingness to learn and understand custom vehicle line electrical products
● Knowledge of basic automotive electrical systems and concepts
● Strong willingness to be flexible between working in the vehicle and desk
● Strong interpersonal and communications skills
● Willingness to learn data systems and product release processes
● Ability to problem solve / critical thinking
● Attention to detail
● Ability to meet timelines
● Ability to challenge effectively & communicate confidently with all levels of leadership
● Identify areas of risk, communicate, and provide transparency
Education required for this role:
● Two-year Electrical Engineering Technology degree, or equivalent on the job experience
● Experience with aftermarket vehicle systems (preferred not required)
● Familiarity with technical products and documents
● Working understanding of Microsoft Office
● 3D CAD/ SolidWorks is a plus
