Deputy Salesforce Project Manager

Company Overview

Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities.

Position Overview

The Deputy Salesforce Project Manager will support the management of a large Salesforce project, working closely with the Project Manager to ensure the successful execution of deliverables. This role will be highly hands-on with the project team, focusing on task execution, team coaching, and executing special projects outside of the normal SAFe cadence, as well as day-to-day project coordination. The Deputy Project Manager will ensure that tasks are completed efficiently, blockers are removed, and team members' efforts are aligned with project goals.

This position offers the opportunity to work in a collaborative environment while gaining experience in managing complex Salesforce projects within a SAFe Agile framework.

Responsibilities

• Foster a culture of exceeding client expectations by deeply understanding their needs.
• Proactively work with the team to ensure tasks are completed and aligned with project goals and deliverables.
• Drive the successful completion of deliverables and project documentation.
• Coach team members on agile best practices, task prioritization, and quality delivery.
• Monitor team progress and remove blockers to maintain momentum and productivity.
• Communicate regularly with the Project Manager to provide updates on task progress, risks, and team performance.
• Lead the facilitation of customer meetings, occasionally on-site in the Baltimore metro area
• Support the development of process flows and design documents using tools like Visio.
• Help foster a positive and productive team culture, promoting collaboration and accountability.
  
  
  

Qualifications

• US citizen or have lived in the US for 3 of the last 5 years.
• PMP certification (preferred but not required).
• 3 years of experience managing or supporting projects in an agile environment.
• 5 years of overall professional experience
• Previous experience working with Salesforce, with a Salesforce Administrator certification preferred.
• Familiarity with SAFe Agile methodologies and tools such as JIRA.
• Strong skills in Microsoft Office (Word, PowerPoint, Excel, and Visio).
• Ability to effectively coach and mentor team members on best practices and processes.
• Strong communication and interpersonal skills, with a collaborative mindset.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Bachelor’s degree or equivalent experience (4 years of relevant government contractor experience may substitute).
• Security Clearance: Ability to obtain Public Trust level clearance.
• This position is ideal for a professional who thrives in a team-oriented environment and is eager to support the successful delivery of innovative Salesforce solutions.
  
  
  

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com

Deputy Salesforce Project Manager

Responsibilities

• Foster a culture of exceeding client expectations by deeply understanding their needs.
• Proactively work with the team to ensure tasks are completed and aligned with project goals and deliverables.
• Drive the successful completion of deliverables and project documentation.
• Coach team members on agile best practices, task prioritization, and quality delivery.
• Monitor team progress and remove blockers to maintain momentum and productivity.
• Communicate regularly with the Project Manager to provide updates on task progress, risks, and team performance.
• Lead the facilitation of customer meetings, occasionally on-site in the Baltimore metro area
• Support the development of process flows and design documents using tools like Visio.
• Help foster a positive and productive team culture, promoting collaboration and accountability.
  
  
  

Qualifications

• US citizen or have lived in the US for 3 of the last 5 years.
• PMP certification (preferred but not required).
• 3 years of experience managing or supporting projects in an agile environment.
• 5 years of overall professional experience
• Previous experience working with Salesforce, with a Salesforce Administrator certification preferred.
• Familiarity with SAFe Agile methodologies and tools such as JIRA.
• Strong skills in Microsoft Office (Word, PowerPoint, Excel, and Visio).
• Ability to effectively coach and mentor team members on best practices and processes.
• Strong communication and interpersonal skills, with a collaborative mindset.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Bachelor’s degree or equivalent experience (4 years of relevant government contractor experience may substitute).
• Security Clearance: Ability to obtain Public Trust level clearance.
• This position is ideal for a professional who thrives in a team-oriented environment and is eager to support the successful delivery of innovative Salesforce solutions.
  
  
  

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal ( ) or a corporate email address ( ). If you have any concerns, please don't hesitate to reach out to us at