Job Summary
The Nursing Receptionist is an experienced medical support professional who has a background working with adults with developmental disabilities or in a long-term care facility. In this role, you will assist physicians, nurses, and patients with medical needs in preparation for, during, and following appointments for participants in our Residential program. Responsibilities include appointment scheduling, lab work and pharmacy processing, direct patient support, preparing paperwork, and assisting medical staff during appointments. The Nursing Receptionist is a detail-oriented and highly organized individual with excellent communication skills and the ability to work within a team.
Basic Qualifications
Education / Training
High school diploma or GED. Certified Nursing Assistant (CAN), Certified Medical Assistant from an accredited program, or National Alliance for Direct Support Professionals (NADSP) Certification is preferred.
Experience
Previous experience providing hands-on care to adults with developmental disabilities or adults in a Long-term Care facility is required. One year of experience in a physician practice or clinic setting is preferred. Experience with an Electronic Health Record system is preferred. Basic knowledge of medical terminology and medical insurance is preferred.
Basic Skills
- Ability to read and write in English
- Moderate mathematics skills required
- Proficient interpersonal relations and communicative skills
- Auditory and visual skills
- Valid driver's license with a clear three-year driving record
Physical Requirements
Ability to perform the physical duties requiredMust have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in providing various careMust be able to regularly lift and / or move up to 40 poundsOccasionally must lift and / or move up to 50 pounds, including transferring of clientSatisfactory completion of post-offer pre-employment physical exam and drug test as requiredEquipment / Machine Operations
Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of this job :
Computer (must be proficient in the use of email and Microsoft Word and Excel)Office equipment - including printer, scanner, fax machine, copier, etc.Time Clock systemCredibleVehiclesMechanical liftsAdjustable chairs / beds, wheelchairsGeneral household appliancesVarious other equipment and suppliesEssential Duties
Facilitate scheduling specialty clinics in the Health & Wellness Center with outside providers.With the assistance of the Nursing Reception -Track inventory of medical supplies in the Clinic and H&W Center, and re-order supplies as needed.Prepare and distribute paperwork for scanning.Send incontinence supply orders to the Pharmacy monthly.Coordinate disposal of medical waste.Dispose of medications and blister cards monthly and as needed. (Medications now get boxed and sent back to Altruix for disposal)Schedule all clinic appointments and update Credible schedule daily.Obtain diagnostic and lab results as requested.Maintain the confidentiality of client information.Follow universal precautions to protect self and clients.Maintain the insurance claims file for Residential / CBS clients. Provide the Associate Director of Residential with client billing information and insurance updates.Complete routine chart auditsComplete functions required to manage the Nursing Reception phone & emailProvide coverage for the Nursing Reception position as needed.Complete Duties associated with the Bowel ListManage the flow of traffic.Set out appointment paperwork for the week and make sure it is on the sign-out sign-in form.Manage all medications and coinciding duties that come from the pharmacy and track whereaboutsManage outpatient folderCollect mail from the mailroomPrint out all daily labs and provide printouts to nurses.Complete audits as directedOther Duties
Perform tasks that are supportive in nature to the essential functions of the job but which may be altered or redesigned depending upon individual circumstances.Meet ongoing training requirements.Provide clinical support to nurses when askedStandard Requirements
Completion and clearance of a criminal background check and a child abuse clearance.Supports the Mission and values of Indian Creek Foundation and the program.Is knowledgeable of resident rights and ensures an atmosphere that allows for the privacy, dignity, and well-being of all individuals served in a safe, secure environment.Supports, cooperates with, and implements specific procedures and programs for :o Safety, including universal precautions and safe work practices, established fire / safety plans, report and / or correct unsafe working conditions, equipment repair, and maintenance needs.
o Confidentiality of all data, including individuals served, employees, and operations data.
o Compliance with all regulatory requirements and agency policies as required by Human Resources, licensing, and funding agencies.
o Demonstrate knowledge and compliance with HIPAA standards.
o Professionally conducts oneself when representing Indian Creek Foundation.
Functions as a member of the Team :o Cooperates and works with all co-workers, plans, and completes job duties with minimal direct supervision and appropriate judgment.
o Uses tactful and appropriate communication in all situations.
o Reports and follows up regarding reported complaints, problems, and concerns with appropriate personnel.
o Promotes positive public relations with individuals served, family members, other team members, and the community.
o Completes requirements for training, acceptable attendance, and dress codes, including personal hygiene and other work duties as assigned.
Complete all documentation to ensure compliance with all regulations and agency policies.Exhibits behavior set forth by the Code of Conduct in performing their duties.Completes annual compliance HIPAA training and exhibits behavior as set forth by the Code of Compliance in performing duties.Job Location
Cowpath Road - main campus
